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- Tasks: Coordinate customer queries and manage engineer schedules in a fast-paced environment.
- Company: Join a dynamic team in the drainage and facilities sector.
- Benefits: Full-time hours, competitive salary, and a supportive work culture.
- Other info: Enjoy a varied role with opportunities for growth and development.
- Why this job: Be the key contact for customers and engineers, making a real difference every day.
- Qualifications: Experience in customer service or coordination, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced operations team within the drainage and facilities sector. This is an excellent opportunity for someone with strong customer service and scheduling experience who enjoys working in a reactive environment where no two days are the same.
The successful candidate will be responsible for coordinating engineers, managing customer queries, and ensuring jobs are completed efficiently and within agreed service levels.
The Role
You will act as a key point of contact for customers, engineers, and internal departments, ensuring all works are scheduled and managed effectively from start to finish. Duties will include:
- Handling incoming calls from customers, engineers, and internal teams
- Managing a busy shared inbox and responding within required timeframes
- Raising and logging new jobs onto internal systems and client portals
- Scheduling and allocating works to engineers
- Managing urgent and reactive call-outs
- Supporting engineers with on-site issues where required
- Updating customers on job progress and resolving queries
- Handling complaints professionally and efficiently
- Closing completed jobs accurately on the system
What We’re Looking For
- Previous experience within a helpdesk, scheduling, customer service, or coordination role
- Strong organisational and multitasking skills
- Excellent communication skills, both written and verbal
- Professional and confident telephone manner
- Good attention to detail and administrative ability
- Experience using Microsoft Office, particularly Word and Excel
- Ability to work well under pressure in a fast-paced environment
- A proactive and team-focused attitude
Additional Information
Monday to Friday working hours: 10am – 6pm
Weekend callout rota: 1 week in every 4
Permanent full-time position
Locations
Customer Service Coordinator in Gravesend, Kent employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Gravesend, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the drainage and facilities sector. You never know who might have a lead on a Customer Service Coordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing your organisational skills and how you handle pressure.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office, especially Word and Excel. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator in Gravesend, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and scheduling experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment. Share specific examples of how you've handled customer queries or managed schedules effectively.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and engineers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Insight Select
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing customer queries and scheduling works. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively handled customer interactions in the past. Think about times when you resolved complaints or managed urgent situations. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Customer Service Coordinator. Bring up specific instances where you've successfully managed multiple tasks or schedules. You could even mention tools or methods you use to stay organised, which will highlight your proactive approach to the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or the challenges faced in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.