At a Glance
- Tasks: Assist customers with funding processes and train internal teams on grant systems.
- Company: Globally recognised charitable organisation with a mission-driven culture.
- Benefits: Up to £250 per day, hybrid work, free lunch, and access to an on-site gym.
- Other info: Beautiful offices in Central London with excellent team collaboration.
- Why this job: Make a difference while gaining valuable experience in a supportive environment.
- Qualifications: 3+ years in customer support and experience with CRM systems.
The predicted salary is between 50000 - 65000 £ per year.
Overview: Our client, a globally recognisable charitable organisation are currently looking for a Funding Customer Advisor to join their Team to assist customers and internal staff members on the grant systems and processes.
Role & Responsibilities:
- Liaising with external customers to inform them of funding processes and systems
- Respond to queries in a timely manner
- Training internal teams on grant system and processes
- Working with other teams to create information guides on FAQs
- Present to internal teams on system and process changes
Essential Skills & Experience:
- 3+ years’ experience working on a customer helpdesk
- Experience providing guidance and training to internal and external parties
- Experience using salesforce or a similar CRM system
- Confident in making decisions
- Confident liaising with stakeholders
Package:
- Up to £250 per day (Umbrella rate)
- Hybrid working
- Free Lunch on site
- On site gym
- Beautiful offices in Central London
Funding Customer Advisor employer: Insight Select
Join a globally recognisable charitable organisation as a Funding Customer Advisor, where you will thrive in a supportive and dynamic work culture that values employee growth and collaboration. Enjoy the benefits of hybrid working, free lunch on-site, and access to a gym in beautiful Central London offices, making this an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Funding Customer Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the hunt for a Funding Customer Advisor role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of grant systems and processes. Be ready to share examples from your past experience where you've successfully assisted customers or trained teams. Show them you’re the go-to person for all things funding!
✨Tip Number 3
Don’t forget to showcase your CRM skills! If you’ve used Salesforce or similar systems, be sure to highlight that in conversations. It’s a big plus for this role, and we want to see you shine!
✨Tip Number 4
Apply through our website for the best chance at landing the job. We love seeing applications come directly from our platform, and it helps us keep track of all the amazing talent out there. Let’s get you that Funding Customer Advisor position!
We think you need these skills to ace Funding Customer Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant training roles. We want to see how your skills match the Funding Customer Advisor position, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you the perfect fit. Remember, we love a personal touch, so let your personality come through!
Showcase Your CRM Experience:Since experience with Salesforce or similar systems is essential, make sure to mention any relevant tools you've used. We want to know how you’ve leveraged technology to improve customer interactions and streamline processes.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Insight Select
✨Know Your Funding Processes
Make sure you brush up on the funding processes and systems relevant to the role. Familiarise yourself with common queries and how to address them, as this will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've successfully assisted customers or trained internal teams. Highlighting your ability to communicate effectively and resolve issues will demonstrate your fit for the role.
✨Familiarise Yourself with CRM Systems
If you have experience with Salesforce or similar CRM systems, be ready to discuss it. If not, do a bit of research on how these systems work and be prepared to explain how you would adapt to using them in your new role.
✨Engage with Stakeholders
Think about how you can effectively liaise with various stakeholders. Prepare to discuss your approach to building relationships and ensuring clear communication, as this is crucial for the Funding Customer Advisor position.
