At a Glance
- Tasks: Manage a portfolio of strategic enterprise customers and drive their success.
- Company: High-growth international SaaS organisation with a collaborative culture.
- Benefits: Competitive salary, fully remote work, and strong career development opportunities.
- Other info: Enjoy high levels of autonomy and strategic influence in your role.
- Why this job: Make a real impact by working with globally recognised enterprise customers.
- Qualifications: 8+ years in Customer Success or Account Management, with SaaS experience.
The predicted salary is between 78000 - 83000 £ per year.
We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.
This is an opportunity to take ownership of a portfolio of some of the company's largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success.
Responsibilities
- Manage a portfolio of approximately 50 strategic enterprise customers, ensuring high levels of engagement, adoption and satisfaction.
- Own the customer lifecycle from onboarding through to renewal, delivering a seamless customer experience.
- Lead renewal discussions and commercial negotiations to maximise customer retention and revenue.
- Build trusted relationships with senior stakeholders and conduct regular business reviews to drive customer success.
- Partner with sales teams to identify and support account growth opportunities within existing customers.
Essential Criteria
- 8+ years' experience in Customer Success, Account Management or a customer-facing commercial role.
- Proven experience managing enterprise-level accounts within a SaaS environment.
- Strong track record of owning renewals, retention strategies and complex commercial negotiations.
- Experience managing a portfolio of 50+ customer accounts and building strategic stakeholder relationships.
- Proficiency with Salesforce and excellent communication, presentation and relationship management skills.
Package
- £78,000 - £83,000 base salary.
- Fully remote position based in the UK or Ireland.
- Opportunity to work with globally recognised enterprise customers.
- High levels of autonomy, ownership and strategic influence.
- Collaborative international environment with strong career development opportunities.
Enterprise Customer Success Manager employer: Insight Select
Join a high-growth international SaaS organisation that values its employees by offering a fully remote work environment, competitive salary, and the chance to engage with globally recognised enterprise customers. The company fosters a collaborative culture that encourages autonomy and strategic influence, while providing ample opportunities for career development and personal growth within a dynamic team. With a focus on customer success and retention, you'll play a crucial role in shaping the future of the business and your own professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the lookout for opportunities. A personal referral can make all the difference when it comes to landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its customers. Understand their pain points and think about how you can add value as an Enterprise Customer Success Manager. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience managing enterprise accounts and how you've driven customer success in the past. Use specific examples to highlight your skills in retention strategies and commercial negotiations.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you take the next step in your career. Plus, it shows you're serious about joining our team and making an impact with our enterprise customers.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in managing enterprise-level accounts and any relevant SaaS experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for this role. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive customer value and retention. Numbers speak volumes, so if you’ve improved customer satisfaction or increased renewals, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Insight Select
✨Know Your Customers
Before the interview, research the company’s key enterprise customers. Understand their industries, challenges, and how the company’s solutions can drive value for them. This will help you demonstrate your ability to manage and grow these relationships effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in managing enterprise accounts. Focus on your strategies for customer retention, renewal discussions, and how you've built strong relationships with senior stakeholders. Use metrics to quantify your achievements where possible.
✨Master the Tools of the Trade
Familiarise yourself with Salesforce and any other relevant tools mentioned in the job description. Be ready to discuss how you’ve used these tools to enhance customer success and streamline processes in your previous roles. This shows you’re not just experienced but also tech-savvy.
✨Engage in Role-Play Scenarios
Anticipate questions about handling difficult customer situations or leading renewal negotiations. Practise your responses to these scenarios, focusing on your approach to problem-solving and relationship management. This will help you convey confidence and readiness for the role.
