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- Tasks: Be the first point of contact for members, providing top-notch support via various channels.
- Company: Join a leading membership organisation dedicated to enhancing business experiences.
- Benefits: Enjoy hybrid working, excellent pension contributions, healthcare, and more perks!
- Why this job: Make a real impact by improving member experiences in a supportive team environment.
- Qualifications: One year in customer service, strong communication skills, and a positive attitude required.
- Other info: Opportunity to deliver webinars and grow your knowledge in a dynamic setting.
The predicted salary is between 21600 - 36000 £ per year.
Our client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.
We are looking for a first point of contact for our members, to enhance the member experience by maintaining high standards of the organisation and providing exceptional customer support.
Role and Responsibilities:
- Respond to member enquiries via phone, email, web and live chat in a timely manner.
- Provide clear and accurate support on standards, products and services to both active and prospective members.
- Promote membership and the retention of potential leavers by highlighting recommended applications of our standards.
- Drive education and knowledge of our standards by delivering online webinars where necessary.
- Ensuring all data protection legislation and company policies are adhered to, maintain an accurate and up-to-date record of our member base by following agreed member support systems and processes.
- Develop and maintain a thorough and up-to-date understanding of standards, products and services.
- Follow the internal escalation process where a query requires more complex, technical support.
Essential Skills:
- A minimum of one year in a customer service role or related field.
- A commitment to understanding member needs and delivering exceptional customer service to all those who contact.
- Excellent communication skills, with the ability to articulate complex information clearly and concisely, both in writing and verbally.
- A positive outlook and can-do attitude.
- Proficiency in basic computer applications (Microsoft Office, email etc).
- A team player who can work collaboratively with colleagues to enhance member satisfaction.
Package:
- Basic Salary up to £30,000.
- Hybrid working (3 days in the office).
- Excellent Pension up to Personal contribution of 5%, company contribution of 12%.
- Healthcare, dental, cycle to work scheme and many more!
Customer Support Specialist employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the organisation's standards and services. Understanding their offerings will not only help you answer member queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in articulating complex information clearly. You might want to engage in mock conversations or role-playing scenarios to build confidence in delivering exceptional customer service.
✨Tip Number 3
Showcase your positive attitude and can-do spirit in every interaction. Whether it's during networking events or informal chats, a friendly demeanour can leave a lasting impression on potential employers.
✨Tip Number 4
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Support Specialist position.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to enhance member experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the organisation. Mention your commitment to exceptional customer service and provide examples of how you've successfully handled member enquiries in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in basic computer applications and your ability to articulate complex information. This will show that you possess the essential skills required for the Customer Support Specialist position.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Insight Select
✨Know the Company Inside Out
Before your interview, make sure to research the organisation thoroughly. Understand their values, services, and what makes them stand out in the membership sector. This knowledge will help you tailor your responses and show genuine interest.
✨Demonstrate Your Communication Skills
As a Customer Support Specialist, clear communication is key. Prepare examples of how you've effectively communicated complex information in previous roles. Practise articulating your thoughts clearly and concisely during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues or improved member experiences. Highlight your ability to think on your feet and follow escalation processes when necessary.
✨Exhibit a Positive Attitude
A can-do attitude is essential for this role. During the interview, convey your enthusiasm for helping members and your commitment to delivering exceptional service. Positivity can set you apart from other candidates.
