Customer Service Manager

Customer Service Team Leader / Dartford / Office Based / £34,000 DOE

A well-established business is seeking a customer service focused individual to lead a team of customer service representatives. The successful candidate will have excellent people leadership and development skills, strong customer service experience, and good communication and influencing skills.

The role will entail:

• Delivering exceptional customer service and implementing new ideas.
• Taking ownership of complaints and providing a satisfactory resolution.
• Building and maintaining great relationships with internal stakeholders and customers.
• Leading a team of customer service representatives ensuring achievement KPI’s and consistent sharing best.
• Identifying opportunities and implementing solutions to continually improve the customer experience.
• Building positive relationships with internal teams to help improve the overall customer experience.
• Build effective long term relationships with customers by demonstrating expertise and commitment.
• Create the right customer service culture and environment by motivating and continually developing the team to maximise service performance.

The successful candidate will have:

• Excellent people leadership & development skills.
• Proven experience with managing a customer service team.
• Has strong decisions making skills in challenging circumstances.
• Can identify opportunities to improve tools, skills, systems and processes.
• Financially aware and can work with budgets.
• Excellent time management and prioritisation skills.
• Leads by example and is a Role Model for the business.
• Demonstrates resilience, positivity and leadership qualities.
• Good knowledge of Microsoft Office suite and CRMs experience.

In return, you will be provided with an excellent package, career progression, a fun working environment and working for a marketing leading organisation that puts staff wellbeing at its core.

Customer Service Team Leader / Dartford / Office Based / £34,000 DOE