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- Tasks: Lead a team to deliver exceptional customer experiences and streamline operations.
- Company: Join a leading membership organisation focused on enhancing business member satisfaction.
- Benefits: Enjoy hybrid working, a competitive salary, excellent pension, and health perks.
- Why this job: Be part of a dynamic team that values growth, collaboration, and member-first leadership.
- Qualifications: 5+ years in customer service, with 3+ years in a managerial role required.
- Other info: Opportunity for professional development and a supportive work culture.
The predicted salary is between 44000 - 66000 £ per year.
This range is provided by Insight Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Insight Select
Recruitment Consultant at Insight Select
Customer Service Manager / London / £55,000 / Hybrid Working
Our client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.
“We are looking for an experienced individual to lead in delivering exceptional experiences that enhance the organisation’s members satisfaction, loyalty and retention, while streamlining operations in the delivery of our 3-year strategy”
Role and Responsibilities
- Provide leadership and mentorship to the support and retention team, fostering a culture of excellence, accountability and continuous learning.
- Coach and mentor team members through one-to-ones, quality assurance, and tailored development plans to support professional growth.
- Build a cohesive team dynamic by encouraging open communication, cross-functional collaboration, and shared accountability.
- Demonstrate a hands-on, member-first approach to leadership by actively engaging in member interactions, handling escalations, and modelling the behaviours and attitudes expected of the team.
- Set and monitor individual and team performance metrics aligned with organisational objectives.
- Experience in leading, coaching and mentoring diverse teams.
- Proven experience in developing and executing customer service strategies that align with business objectives.
- Proficiency in using customer service tools and technologies, such as CRM systems.
- A minimum of 5 years’ experience in customer service or support roles, with a minimum of 3 years in a managerial or leadership position.
- Proven track record in managing customer service teams, improving service delivery, and achieving KPIs.
Package
- Basic Salary up to £55,000 + bonus
- Hybrid working (3 days in the office)
- Excellent Pension up to Personal contribution of 5%, company contribution of 12%
- Healthcare, dental, cycle to work scheme and many more!
Seniorities
- Associate
Employment type
- Full-time
Job function
- Customer Service and Management
Industries
- Data Infrastructure and Analytics
- Business Consulting and Services
London, England, United Kingdom 1 week ago
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Customer Service Manager employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the latest customer service tools and technologies, especially CRM systems. Being well-versed in these tools will not only enhance your application but also demonstrate your readiness to lead a team effectively.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully coached and mentored team members in the past. Highlighting specific instances where you've improved team performance can set you apart from other candidates.
✨Tip Number 3
Research the organisation's current customer service strategies and think about how you could contribute to their 3-year plan. Being able to discuss your ideas during interviews will show your commitment and strategic thinking.
✨Tip Number 4
Network with professionals in the customer service field, particularly those who have experience in membership organisations. Engaging with them can provide valuable insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership. Emphasise your achievements in managing teams, improving service delivery, and meeting KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've enhanced member satisfaction and streamlined operations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with customer service tools and technologies, such as CRM systems. This will demonstrate your capability to adapt to the organisation's needs.
Showcase Leadership Experience: Detail your experience in coaching and mentoring teams. Provide examples of how you've fostered a culture of excellence and accountability, which aligns with the role's requirements.
How to prepare for a job interview at Insight Select
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully coached team members in the past and fostered a culture of excellence.
✨Understand the Company’s Values
Research the organisation's mission and values thoroughly. Be ready to discuss how your personal values align with theirs and how you can contribute to enhancing member satisfaction and loyalty.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service strategies. Think of specific scenarios where you've handled escalations or improved service delivery, and be prepared to share these experiences.
✨Familiarise Yourself with Relevant Tools
Since proficiency in customer service tools is essential, brush up on any CRM systems or technologies mentioned in the job description. Being able to discuss your experience with these tools will show your readiness for the role.
