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- Tasks: Be the go-to person for customer inquiries via phone and email.
- Company: Join a dynamic team in Dartford focused on exceptional customer service.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant environment.
- Why this job: Perfect for those who love fast-paced roles and building customer relationships.
- Qualifications: Customer-focused mindset, great communication skills, and some experience in service or retail.
- Other info: Full-time role with a fixed-term contract, working 40 hours a week.
The predicted salary is between 22000 - 30000 £ per year.
My client is looking for a motivated and passionate Customer Service & Sales Advisor to join their growing team. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, this role could be the perfect fit for you.
As a Customer Service & Sales Advisor, you will be the first point of contact for customers via phone and email. Your responsibilities will include handling inquiries, processing orders, managing returns, and ensuring world-class customer service. You will work both independently and collaboratively to meet performance targets while building strong relationships with customers.
Key Responsibilities- Process customer orders accurately and efficiently using Salesforce and Sage
- Manage time effectively to ensure high productivity and service quality
- Build and maintain strong customer relationships through excellent service
- Provide accurate stock and pricing information to customers
- Resolve customer inquiries professionally and efficiently
- Collaborate with internal teams to meet business objectives
- Customer-focused mindset with a passion for delivering great service
- Excellent verbal and written communication skills
- Proactive and self-motivated individual who thrives in a fast-paced environment
- Strong problem-solving skills with a solutions-focused approach
- Good IT skills, including MS Office (Salesforce knowledge is a plus)
- Previous experience in customer service, retail, or operations is desirable
Package:
- Customer Services and Sales Advisor
- Full time, 40 hours per week, 08:30-17:00
- Salary £27,477
- On site
Customer Service Executive (Dartford) employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Dartford)
✨Tip Number 1
Familiarise yourself with Salesforce and Sage, as these are key tools for the role. Consider taking a quick online course or tutorial to boost your confidence in using these platforms.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will help you articulate your thoughts clearly and respond effectively to customer inquiries during the interview.
✨Tip Number 3
Research common customer service challenges and think of solutions you've implemented in past roles. Being able to discuss these experiences will demonstrate your problem-solving skills and proactive mindset.
✨Tip Number 4
Show your enthusiasm for the role by preparing questions about the company culture and team dynamics. This not only shows your interest but also helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Executive (Dartford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'customer-focused mindset' and 'excellent communication skills', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Showcase Your Skills: In your application, emphasise your IT skills, particularly any experience with Salesforce or similar systems. Highlight your problem-solving abilities and how you manage time effectively in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Insight Select
✨Show Your Customer Focus
Make sure to highlight your passion for delivering exceptional customer service. Share specific examples from your previous experiences where you went above and beyond to help a customer, as this will demonstrate your customer-focused mindset.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and consider how you can convey information effectively, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Salesforce and Sage, as these tools are mentioned in the job description. If you have experience with them, be ready to discuss how you've used these systems to improve efficiency or customer satisfaction in past roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer inquiries or issues. Prepare some scenarios where you successfully resolved problems, showcasing your strong problem-solving skills and solutions-focused approach.
