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For Companies At a Glance
- Tasks: Provide top-notch customer support and resolve queries in a dynamic team.
- Company: Join an award-winning organisation in the property and tech sector.
- Benefits: Competitive salary, 25 days leave, lifestyle allowance, and hybrid work.
- Why this job: Make a real difference in customer satisfaction while enjoying great work-life balance.
- Qualifications: A good standard of education and previous customer service experience preferred.
- Other info: Supportive culture with excellent training and career progression opportunities.
The predicted salary is between 22000 - 24000 £ per year.
An exciting opportunity has arisen for a Customer Service Advisor to join a leading, award‑winning organisation within the property and technology sector. You will be part of a friendly, dynamic, and supportive team that values collaboration, innovation, and continuous improvement. This is a hybrid role based in Reading, requiring just one day per week in the office, offering a great work-life balance alongside excellent development opportunities.
Key Responsibilities
- Provide first‑line customer support and advice via phone and ticketing system
- Log and manage all relevant details to ensure smooth and effective resolution
- Deliver exceptional service and maintain customer satisfaction levels above 98%
- Build product knowledge through comprehensive training and ongoing coaching
- Collaborate closely with colleagues to share knowledge and resolve complex queries
Requirements
- A good standard of education (A-Level or equivalent preferred)
- Previous frontline customer service experience
- Proficiency with PCs, MS Office, and web-based systems
- Knowledge of Zendesk or Salesforce (advantageous but not essential)
- Strong organisational and time management skills
- Ability to remain calm, professional, and solution-focused under pressure
What’s on Offer
- Competitive salary of £24,000 per annum
- 25 days' annual leave (plus the option to take up to 5 unpaid days)
- Free parking
- £300 annual lifestyle allowance towards an activity of your choice
- Cycle to Work and Gym Flex schemes
- Internal coaching and mentoring throughout your career
- Focus on training, development, and career progression
- Supportive, inclusive, and family‑friendly culture
Customer Service Advisor employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they focus on collaboration and innovation. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve provided exceptional service or resolved a tricky issue. Be ready to share these experiences in your interviews to demonstrate your ability to maintain high customer satisfaction.
✨Tip Number 3
Network with current employees if you can! They can give you insider tips on what the company values most in a Customer Service Advisor. Plus, it shows initiative and could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the extra step to engage directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant tech knowledge, like Zendesk or Salesforce, to show us you’re a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like our culture!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Whether it’s through clear writing or examples of how you’ve helped customers in the past, we want to see your ability to connect!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Insight Select
✨Know Your Stuff
Before the interview, make sure you brush up on the company and its products. Understanding their services and how they operate will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to maintain high satisfaction levels.
✨Practice Common Questions
Anticipate common interview questions for a Customer Service Advisor role, such as how you handle pressure or manage time effectively. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
