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For Companies At a Glance
- Tasks: Manage and grow customer accounts while delivering top-notch support.
- Company: Established organisation in the commercial sector with a focus on client relationships.
- Benefits: Competitive salary, enhanced pension, and hybrid working options.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Experience in FMCG and B2B sales with strong relationship-building skills.
- Other info: Opportunity for career growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
My client, a well-established organisation within the commercial sector, is seeking a Customer/Account Manager to support and grow a varied portfolio of existing accounts. This role focuses on relationship management, commercial delivery, and providing high-quality support to a diverse group of clients.
Responsibilities
- Manage and develop a portfolio of existing customers, ensuring strong engagement, service quality, and retention
- Drive commercial performance by meeting agreed revenue goals and identifying opportunities to expand current contracts
- Promote the organisation’s full range of insight-based and consultancy solutions to maximise client value
- Maintain accurate forecasting and sales pipeline tracking to support wider business planning
- Deliver online and face-to-face presentations to showcase products, insights, and new service offerings
- Provide meaningful customer feedback to assist product development teams
- Champion CRM usage across the team, ensuring data integrity and consistent reporting
- Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience
Skills & Experience
- Previous experience in the FMCG sector and within a B2B sales or account management environment
- Strong track record of achieving commercial targets and managing subscription-based services
- Excellent relationship-building skills with the ability to influence key stakeholders
- Strong commercial awareness and understanding of customer challenges
Package
- £45,000 - £50,000 basic salary
- Enhanced pension, maternity and paternity leave
- Hybrid working, 3 days WFH
Customer/Account Manager employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer/Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer/Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising your pitch. Highlight your experience in managing accounts and driving commercial performance. Make sure to showcase how you've built strong relationships with clients in the past – that's what they want to hear!
✨Tip Number 3
Don’t forget to research the company thoroughly! Understand their products, services, and client base. This will help you tailor your conversations and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to get noticed by the hiring team.
We think you need these skills to ace Customer/Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer/Account Manager. Highlight your experience in managing accounts and achieving commercial targets, as this is what we’re really looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your relationship-building skills and how you can drive commercial performance. We want to see your personality come through!
Showcase Relevant Experience: When detailing your previous roles, focus on your experience in the FMCG sector and B2B sales. We love seeing how you've tackled challenges and achieved results in similar environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Insight Select
✨Know Your Clients
Before the interview, research the company’s existing clients and their industries. Understanding their needs and challenges will help you demonstrate how you can effectively manage and grow these accounts.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight specific instances where your relationship management led to increased client satisfaction or retention.
✨Be Ready to Discuss Commercial Performance
Familiarise yourself with key performance indicators relevant to account management. Be prepared to discuss how you've met or exceeded revenue goals in the past and how you plan to do so in this role.
✨Engage with the Team Approach
Since collaboration is key in this role, think about how you’ve worked with different teams in the past. Be ready to share examples of how you’ve collaborated with marketing, finance, or product development to enhance customer experience.
