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- Tasks: Process confidential reports and conduct empathetic phone interviews.
- Company: Join a supportive team in the transport sector focused on health and safety.
- Benefits: Earn £140 per day with a flexible hybrid work environment.
- Why this job: Make a real impact while developing your skills in a critical role.
- Qualifications: Graduate-level qualification in Psychology or relevant experience required.
- Other info: Enjoy a dynamic workplace with opportunities for professional growth.
The predicted salary is between 28000 - 42000 £ per year.
We are seeking a Confidential Case Handler to join a critical safety and reporting team in the transport sector. This is a hybrid role based in London, offering 2 days per week in the office and the remainder remotely.
Key Responsibilities:
- Process confidential reports following defined procedures, recording information accurately, and producing high-quality reports
- Peer review case reports produced by colleagues
- Conduct empathetic and neutral phone interviews with reporters, ensuring open dialogue and complete information
- Liaise with member organisations, often Health & Safety Managers or senior Directors, to ensure timely, high-quality responses
- Investigate technical and operational issues raised to support accurate report processing
- Participate in industry briefings, stakeholder meetings, and continuous improvement projects within the team
Requirements:
- Graduate-level qualification in Psychology or a related field, or equivalent work experience
- Experience handling phone calls and performing office-based administrative tasks
- Excellent listening, communication, and stakeholder engagement skills, with the ability to remain neutral and professional
- Commitment to confidentiality, high-quality service, and accountability
- Ability to adapt to change, work collaboratively, and contribute proactively to team objectives
- Must have a private, confidential workspace for calls
Package & Benefits:
- Contract Duration: 3 months
- Rate: £140/day (umbrella)
- Location: London (Hybrid – 2 days per week in office)
- Hours: Full-time, with flexibility to cover 08:30–17:30 reporting line
- Work Environment: Hybrid, supportive team focused on health, safety, and wellbeing in the transport sector
Case Handler employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Handler
✨Tip Number 1
Network like a pro! Reach out to people in the transport sector, especially those who work in safety and reporting. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those phone interviews! Since you'll be conducting empathetic and neutral interviews, practice your listening skills and how to ask open-ended questions. It’ll help you shine during the actual calls.
✨Tip Number 3
Show off your adaptability! In your conversations, highlight times when you've successfully navigated change or worked collaboratively. This will demonstrate that you're a great fit for the dynamic environment of the role.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly, so make sure you take that step. It’s the best way to get noticed by our team!
We think you need these skills to ace Case Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Case Handler role. We want to see how your background in Psychology or related fields makes you a great fit for processing confidential reports and conducting interviews.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing enthusiasm and a clear understanding of the responsibilities involved.
Showcase Communication Skills: Since this role involves liaising with various stakeholders, make sure to highlight your excellent communication skills in your application. We want to know how you can maintain professionalism and empathy during phone interviews and interactions.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we love seeing candidates who follow the process!
How to prepare for a job interview at Insight Select
✨Know Your Role
Make sure you understand the key responsibilities of a Case Handler. Familiarise yourself with processing confidential reports and conducting empathetic phone interviews. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Active Listening
Since excellent listening skills are crucial for this position, practice active listening techniques before your interview. Engage in mock interviews where you focus on summarising what the other person says to ensure you fully understand their points. This will prepare you for the empathetic communication required in the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle sensitive situations. Think of examples from your past experiences where you've maintained confidentiality or dealt with challenging conversations. This will help you articulate your approach to similar scenarios during the interview.
✨Showcase Your Team Spirit
This role requires collaboration and proactive contributions to team objectives. Be ready to discuss how you've worked effectively in teams before, especially in high-pressure environments. Highlighting your adaptability and commitment to teamwork will resonate well with the interviewers.
