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- Tasks: Manage customer enquiries and coordinate works between clients and contractors.
- Company: A growing organisation with a focus on customer service excellence.
- Benefits: Competitive salary, one day WFH, and opportunities for career growth.
- Other info: Fast-paced environment with a supportive team culture.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Fluent in Turkish and English with 2+ years in customer service.
The predicted salary is between 30000 - 38000 £ per year.
A growing organisation is seeking a Turkish-speaking Customer Service Assistant to join their customer operations team. This role is ideal for someone with strong communication skills and experience managing customer enquiries, scheduling works and coordinating with internal and external stakeholders.
Responsibilities
- Handle incoming customer calls and general enquiries.
- Coordinate works between customers and contractors, from handover through to the end of the warranty period.
- Maintain accurate records, keeping all stakeholders updated on progress.
- Track and chase contractors for updates on outstanding works/defects.
- Ensure internal planners are kept up to date.
- Provide clear updates to purchasers and housing partners, including follow-up calls.
- Manage customer expectations and deliver a consistently high standard of service.
Skills & Experience
- Fluent in Turkish and English with excellent verbal and written communication skills.
- Minimum 2 years’ experience in a customer service or coordination role.
- Confident using Microsoft Office (Excel, Word, PowerPoint).
- Strong organisation and time-management abilities.
- Calm under pressure with a proactive, positive approach.
- Team-focused and able to build rapport with a wide range of stakeholders.
Turkish Speaking Customer Service Coordinator in Bolton employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Turkish Speaking Customer Service Coordinator in Bolton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate when discussing our experience in customer service.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their team dynamics or how they measure success shows that we’re engaged and ready to contribute to their customer operations.
✨Tip Number 4
Follow up after the interview! A quick thank-you email reiterating our interest can set us apart from other candidates. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Turkish Speaking Customer Service Coordinator in Bolton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about communication, make sure to highlight your fluency in Turkish and English. We want to see how you can use these skills to connect with customers and stakeholders effectively.
Tailor Your Experience: When you're writing your application, focus on your previous customer service or coordination roles. Share specific examples of how you've managed enquiries and coordinated with others, as this will show us you're the right fit for the job.
Keep It Organised: Just like in the role, organisation is key in your application. Make sure your CV and cover letter are well-structured and easy to read. This will demonstrate your strong time-management abilities right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Insight Select
✨Brush Up on Your Turkish and English
Since the role requires fluency in both Turkish and English, make sure you practice your language skills before the interview. Prepare to demonstrate your ability to communicate effectively in both languages, as this will be crucial for handling customer enquiries.
✨Know the Company Inside Out
Research the organisation thoroughly. Understand their values, mission, and the services they offer. This knowledge will not only help you answer questions more confidently but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle customer interactions. Think of specific examples from your past experience where you successfully managed customer expectations or coordinated with stakeholders, and be ready to share these stories.
✨Show Off Your Organisational Skills
As a Customer Service Coordinator, strong organisational skills are key. Be prepared to discuss how you manage your time and keep track of multiple tasks. You might even want to bring a planner or digital tool you use to stay organised to demonstrate your proactive approach.