Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service efforts and manage a small team in a luxury office environment.
- Company: Join a top player in the luxury office space industry in London.
- Benefits: Enjoy 25 days holiday, birthday off, wellbeing days, and employee discounts.
- Why this job: Perfect for those who love building relationships and providing exceptional service in a vibrant setting.
- Qualifications: 2-3 years in customer service, strong communication skills, and a positive attitude required.
- Other info: Opportunity to grow your career in a supportive and dynamic team.
The predicted salary is between 28000 - 42000 £ per year.
Assistant Customer Service Manager | London | Full time | Up to £35,000
My client, a leader in the luxury office space, are looking for an Assistant Customer Service Manager to join them in their London office. As an Assistant Customer Service Manager, you should be able to communicate well, be a great relationship builder and confident in managing a small team.
Role and Responsibilities:
- Deliver customer service in a “front of house” capacity, alongside taking calls from the switchboard and ensuring they are logged
- Ensure that customer and visitor relationships are built and maintained
- Communicate in writing and verbally with customers, suppliers, colleagues and visitors in a clear and concise manner to ensure agreed service levels are met
- Ensure that all areas in the building are kept well stocked and maintained, ensuring meeting rooms and common areas are fit for purpose
- Be confident when showing new customers/ visitors the office
- Make sure that high levels of customer service are always provided and have a strong “can do” attitude
- Assist the centre manager with various duties including stock levels and training
- Build relationships with clients and ensure they are satisfied with their office space
- Manage a small team and work with the Customer Service Manager to support them
Essential Skills:
- 2-3 years in a similar client facing and customer service-based role, ideally in serviced offices
- Strong communication skills both written and verbal
- Able to build strong and positive relationships
- Be positive and approachable
- Strong Microsoft package skills
Package:
- Salary of up to £35,000
- 25 days holiday + Birthday off and Wellbeing days
- Employee discounts including free eye tests
Assistant Customer Service Manager employer: Insight Select
Contact Detail:
Insight Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Service Manager
✨Tip Number 1
Familiarize yourself with the luxury office space industry. Understanding the nuances of this sector will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role emphasizes clear communication, consider role-playing scenarios or practicing with friends to enhance your confidence.
✨Tip Number 3
Highlight your experience in managing teams or building relationships. Be ready to share specific examples of how you've successfully led a team or improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your 'can do' attitude during any interactions with us. Employers are looking for candidates who not only meet the qualifications but also bring a positive energy to the team.
We think you need these skills to ace Assistant Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. Use specific examples that demonstrate your ability to build relationships and communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your experience in a front-of-house capacity.
Showcase Communication Skills: Since strong communication is essential for this role, ensure that your application is clear and concise. Pay attention to grammar and structure, as this reflects your ability to communicate professionally.
Highlight Team Management Experience: If you have experience managing a team, be sure to include this in your application. Discuss your leadership style and how you support team members, as this is a key aspect of the Assistant Customer Service Manager role.
How to prepare for a job interview at Insight Select
✨Showcase Your Communication Skills
As an Assistant Customer Service Manager, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and concisely, both verbally and in writing. Practice articulating your thoughts on customer service scenarios to show you can handle various situations.
✨Highlight Relationship Building Experience
This role emphasizes building and maintaining relationships. Share specific examples from your past experiences where you successfully built rapport with clients or colleagues. This will illustrate your capability in fostering positive interactions.
✨Demonstrate a 'Can Do' Attitude
The job requires a strong 'can do' attitude. During the interview, express your enthusiasm for tackling challenges and your willingness to go the extra mile for customers. This mindset is crucial for providing high levels of customer service.
✨Prepare for Team Management Questions
Since you'll be managing a small team, expect questions about leadership and team dynamics. Think of examples where you've successfully led a team or supported a manager. Highlight your approach to training and motivating team members.
