At a Glance
- Tasks: Coordinate events, manage member communications, and enhance service delivery with tech and AI.
- Company: Join the Insight Management Academy, a leader in transforming corporate Insight teams.
- Benefits: Flexible working hours, competitive salary, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic, innovative environment.
- Why this job: Work with top global brands and make a real impact in the Insight community.
- Qualifications: Degree or 5 years' experience in a similar role; strong communication and organisational skills.
The predicted salary is between 24000 - 36000 £ per year.
Location: Home based role with the requirement to attend the office in Leamington for 1-2 days per week.
Hours of work: 21-35hrs per week. Ideally a full-time role but has the potential for part time working for the right candidate.
Salary: £30,000 per annum full time equivalent (pro-rata for part time).
The Opportunity: Join the Insight Management Academy (IMA), the world’s leading authority on transforming corporate Insight teams. You will join a friendly, highly experienced team of corporate Insight professionals in a role that blends high-level event coordination, customer support and communication, content development, data management and reporting, and technology and AI implementation.
The IMA: The Insight Management Academy is a best practice membership organisation dedicated to inspiring and supporting Insight leaders to transform the impact of Insight in their organisations. This is a unique opportunity to work directly with a portfolio of 90+ global brands who make up the IMA membership base, including Coca-Cola, eBay, Google, JLR, Lego, McDonald’s, Sainsbury’s, Sony and Transport for London.
Services We Offer: We offer our members a range of services, including:
- Invitations to our London, Manchester and online Insight forum events
- Direct contact with other senior Insight leaders through our private Insight network on LinkedIn
- Licences for team members to access best practice guides, summaries and videos in our online library
- Calls with an expert IMA adviser who can answer questions and signpost our resources
- An annual Insight leader benchmarking exercise to identify development areas
- Our team development Transforming Insight Programme of workshops, essentials, mentoring & coaching
Purpose of the role: The purpose of this role is to co‑coordinate and continuously improve the delivery of Insight forums, the Transforming Insight Programme and wider membership services, ensuring a high‑quality and seamless experience for our members. The postholder will manage events and programme logistics, oversee bookings and renewals, maintain accurate membership data and generate insight to support engagement and growth. The role also provides operational, content and communications support across the organisation, while championing process improvement and the effective use of technology and AI to enhance efficiency, member value and overall service delivery.
Key Responsibilities:
- Forum & Programme Excellence: Lead on the end‑end coordination of our Insight Forums (London, Manchester and online), overseeing bookings, venue and courier liaison, event logistics and administration, and member communications. Coordinate the team development programme by managing and scheduling workshop and support bookings, reviewing participation and feedback data, contributing to the adviser booking process, and researching and implementing improvements to streamline bookings.
- Membership & Renewals: Act as a key contact for member queries, manage access and account administration, maintain accurate membership data, and oversee the end‑to‑end renewal process, including documentation, tracking and escalation where required.
- Technology & AI Champion: Lead innovation by championing the effective use of AI and digital tools to streamline processes and communications, while managing key IT suppliers and driving continuous improvement in operational efficiency.
- Content & Communications: Support the maintenance and promotion of online member content, including updating webpages and the online library, refreshing benchmarking materials, and assisting with member emails, mailing lists and social media to drive engagement with IMA content and programmes. Support the creation of new content such as brochures, forum decks and training materials (images, videos, handouts etc) as well as working on ad‑hoc content projects such as migrating to new website.
Please note: if part‑time hours are agreed for the successful candidate, some aspects of this role may be removed from scope.
About You: The successful applicant will be a hard‑working individual with a passion for organisation, innovation and professional customer service. You will ideally be:
- Data savvy: Be highly comfortable with numbers, databases and spreadsheets for data management and reporting.
- A great communicator: Have a flair for both written and verbal communication.
- Organised & Professional: Have a strong attention to detail and enjoy working with senior professionals and can manage the logistics of high‑profile events with ease.
- A relationship builder: Have the ability to build professional but friendly relationships with IMA colleagues in the office and remotely, as well as with key contacts who work for our corporate members.
- AI Enthusiast: Be excited by AI and proactive about finding ways to apply AI to business workflows.
- Collaborative: Thrive in a friendly, supportive environment where expertise is shared freely.
Applicants should hold a degree level qualification or possess a minimum of five years’ experience in a comparable office based role.
To apply for this exciting opportunity, please apply on Linkedin or send a CV and cover letter outlining your suitability for the role to info@insight-management.org. You can also contact a member of the team on the email address provided for a confidential discussion or if you have any questions on the role. Closing date for the role is midnight on Friday 13th March.
Customer and Content Co-ordinator in Royal Leamington Spa employer: Insight Management Academy
The Insight Management Academy (IMA) is an exceptional employer that fosters a collaborative and innovative work culture, offering flexible working arrangements and the opportunity to engage with a diverse portfolio of global brands. Employees benefit from professional development opportunities, a supportive team environment, and the chance to champion the use of technology and AI in enhancing member services, all while working from home with occasional office visits in Leamington. Join us to make a meaningful impact in the world of corporate insights and enjoy a rewarding career path.
Contact Details:
Insight Management Academy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Content Co-ordinator in Royal Leamington Spa
✨Tip Number 1
Get to know the company inside out! Research the Insight Management Academy and its members. Understanding their values and services will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to event coordination and customer support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer and Content Co-ordinator in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer and Content Co-ordinator role. Highlight your event coordination, customer support, and content development experience to show us you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at the Insight Management Academy. Keep it engaging and personal!
Show Off Your Data Skills:Since we're looking for someone who's data savvy, don’t forget to mention any experience you have with databases and reporting. We love numbers, so let us know how you've used them to drive success in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Insight Management Academy
✨Know Your Stuff
Before the interview, dive deep into the Insight Management Academy and its services. Familiarise yourself with their events, member companies, and how they utilise AI in their operations. This knowledge will help you demonstrate your genuine interest and understanding of the role.
✨Showcase Your Organisational Skills
Since the role involves high-level event coordination and logistics, prepare examples from your past experiences that highlight your organisational prowess. Be ready to discuss how you've managed multiple tasks or events simultaneously while maintaining attention to detail.
✨Communicate Clearly
As a Customer and Content Co-ordinator, strong communication is key. Practice articulating your thoughts clearly and concisely. Consider preparing a few anecdotes that showcase your communication skills, especially in customer service or team collaboration scenarios.
✨Embrace AI Enthusiasm
The role requires a passion for technology and AI. Be prepared to discuss any relevant experience you have with digital tools or AI applications. Share your ideas on how these technologies can enhance operational efficiency and member engagement at the IMA.
