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- Tasks: Provide 2nd Line Support and manage escalations in a fast-paced environment.
- Company: Leading financial services firm in London with a focus on technology solutions.
- Benefits: 12-month contract, competitive pay, and opportunities for skill development.
- Why this job: Join a dynamic team and enhance your technical skills while making a real impact.
- Qualifications: Extensive desktop management experience and strong troubleshooting abilities required.
- Other info: Collaborate with internal teams and vendors in a supportive work culture.
The predicted salary is between 40000 - 50000 £ per year.
A financial services firm in London is seeking a Senior Service Desk Analyst for a 12-month contract. This highly technical role requires excellent troubleshooting skills and the capability to manage escalations effectively.
Responsibilities include:
- Delivering 2nd Line Support
- Collaborating with both internal teams and vendors to manage technology solutions
Candidates should have extensive experience in desktop management and provide exceptional customer service. Knowledge of VDI and significant experience with Active Directory are essential.
Senior Desktop Support Engineer - 2nd Line Escalations employer: Insight Investment
Contact Detail:
Insight Investment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Desktop Support Engineer - 2nd Line Escalations
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of VDI and Active Directory during interviews. We want you to shine!
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled escalations and provided top-notch support in previous roles. Remember, it's all about making that positive impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Desktop Support Engineer - 2nd Line Escalations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop management and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise in VDI and Active Directory!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Service Desk Analyst role. Share specific examples of how you've managed escalations and delivered exceptional customer service in the past.
Showcase Your Technical Skills: In your application, make sure to highlight your technical skills clearly. We’re looking for someone who can hit the ground running, so mention any relevant certifications or tools you’ve worked with that relate to 2nd Line Support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Insight Investment
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially around desktop management and VDI. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your technical prowess.
✨Showcase Your Customer Service Skills
Since this role requires exceptional customer service, prepare examples of how you've handled difficult situations with users. Highlight your ability to remain calm under pressure and how you ensure a positive experience for clients.
✨Familiarise Yourself with Active Directory
Given the importance of Active Directory in this role, be prepared to answer questions about user management, group policies, and troubleshooting access issues. Brush up on any recent changes or updates to AD that could come up in conversation.
✨Collaboration is Key
This position involves working closely with internal teams and vendors. Think of examples where you've successfully collaborated on projects or escalations. Emphasise your communication skills and how you ensure everyone is on the same page.