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- Tasks: Upgrade the Outbound Dialer and manage daily call scheduling and performance monitoring.
- Company: Join a forward-thinking team focused on innovative cloud solutions for contact centers.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a cutting-edge project that enhances client data management and improves operational efficiency.
- Qualifications: Experience with Alvaria CX products or similar, and knowledge of cloud contact center infrastructure required.
- Other info: Ideal for tech-savvy individuals looking to make an impact in IT operations.
The predicted salary is between 36000 - 60000 £ per year.
Project Description: The objective of the project is to keep the data on premise at client but host the Outbound Dialer function on cloud. Outcome: Upgrading Outbound Dialer- Manage the collections and agents daily call scheduling and performance monitoring Skills: Experience on Alvaria CX products or similar. Knowledge on Cloud Contact Center infrastructure. IT Ops. support Knowledge on contact center
Technical SME (Outbound Dialer Upgrade) employer: Insight International (UK) Ltd
Contact Detail:
Insight International (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical SME (Outbound Dialer Upgrade)
✨Tip Number 1
Familiarize yourself with Alvaria CX products and similar technologies. Understanding the specific features and functionalities of these tools will give you an edge during discussions with our team.
✨Tip Number 2
Brush up on your knowledge of Cloud Contact Center infrastructure. Being able to discuss how cloud solutions can enhance outbound dialing processes will demonstrate your expertise in this area.
✨Tip Number 3
Prepare to showcase your experience in IT operations support. Highlighting relevant projects where you've managed call scheduling or performance monitoring will be crucial in proving your fit for the role.
✨Tip Number 4
Stay updated on industry trends related to outbound dialing and contact center technologies. This knowledge will not only help you in interviews but also show your passion for the field.
We think you need these skills to ace Technical SME (Outbound Dialer Upgrade)
Some tips for your application 🫡
Understand the Project: Make sure to thoroughly understand the project objectives and outcomes. Familiarize yourself with the specifics of upgrading Outbound Dialer functions and how it relates to managing collections and agent performance.
Highlight Relevant Experience: In your application, emphasize your experience with Alvaria CX products or similar technologies. Be specific about your knowledge of Cloud Contact Center infrastructure and any relevant IT Ops support experience.
Showcase Technical Skills: Clearly outline your technical skills related to contact centers. Mention any certifications or training that demonstrate your expertise in this area, as well as any successful projects you've completed.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job listing to ensure your application stands out and shows that you are a perfect fit for the role.
How to prepare for a job interview at Insight International (UK) Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Alvaria CX products or similar technologies. Highlight specific projects where you've successfully implemented or upgraded contact center solutions.
✨Understand Cloud Infrastructure
Demonstrate your knowledge of cloud contact center infrastructure. Be ready to explain how you would approach hosting the Outbound Dialer function on the cloud while keeping data on-premise.
✨Discuss IT Operations Support
Share examples of your experience in IT operations support, particularly in relation to contact centers. This will show your ability to manage daily call scheduling and performance monitoring effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in previous roles and how you overcame them, especially in the context of outbound dialing and collections.
