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- Tasks: Upgrade the Outbound Dialer and manage daily call scheduling and performance monitoring.
- Company: Join a forward-thinking team focused on innovative cloud solutions for contact centers.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a cutting-edge project that enhances client data management and improves agent performance.
- Qualifications: Experience with Alvaria CX products or similar, and knowledge of cloud contact center infrastructure required.
- Other info: Ideal for tech-savvy individuals looking to make an impact in IT operations.
The predicted salary is between 36000 - 60000 £ per year.
Project Description: The objective of the project is to keep the data on premise at client but host the Outbound Dialer function on cloud. Outcome: Upgrading Outbound Dialer- Manage the collections and agents daily call scheduling and performance monitoring Skills: Experience on Alvaria CX products or similar. Knowledge on Cloud Contact Center infrastructure. IT Ops. support Knowledge on contact center
Technical SME (Outbound Dialer Upgrade) employer: Insight International (UK) Ltd
Contact Detail:
Insight International (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical SME (Outbound Dialer Upgrade)
✨Tip Number 1
Familiarize yourself with Alvaria CX products and similar technologies. Understanding the nuances of these systems will not only help you in interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your knowledge of Cloud Contact Center infrastructure. Being able to discuss how cloud solutions can enhance outbound dialing functions will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in IT operations support. Highlight specific examples where you've successfully managed or improved call scheduling and performance monitoring in a contact center environment.
✨Tip Number 4
Network with professionals in the contact center industry, especially those who have experience with outbound dialers. Engaging in conversations can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Technical SME (Outbound Dialer Upgrade)
Some tips for your application 🫡
Understand the Project: Make sure to thoroughly understand the project objectives and outcomes. Familiarize yourself with the specifics of upgrading Outbound Dialer functions and how it relates to cloud hosting.
Highlight Relevant Experience: In your application, emphasize your experience with Alvaria CX products or similar technologies. Be specific about your roles and responsibilities in previous positions that relate to the skills mentioned in the job description.
Showcase Technical Knowledge: Demonstrate your knowledge of Cloud Contact Center infrastructure and IT operations support. Use examples from your past work to illustrate your expertise in these areas.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing to ensure your application stands out and clearly shows you meet the qualifications.
How to prepare for a job interview at Insight International (UK) Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Alvaria CX products or similar technologies. Highlight specific projects where you've successfully implemented or upgraded contact center solutions, focusing on your role and the outcomes.
✨Understand Cloud Infrastructure
Since the project involves hosting the Outbound Dialer function on the cloud, demonstrate your knowledge of cloud contact center infrastructure. Be ready to explain how you would approach the migration and what challenges you anticipate.
✨Discuss IT Operations Support
Emphasize your experience in IT operations support, particularly in relation to contact centers. Share examples of how you've managed daily call scheduling and performance monitoring, and how you can apply that experience to this role.
✨Prepare Questions About the Project
Show your interest in the project by preparing thoughtful questions. Ask about the current challenges the team faces with the Outbound Dialer and how they envision the upgrade process. This demonstrates your proactive mindset and engagement.
