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- Tasks: Upgrade the Outbound Dialer and manage daily call scheduling and performance monitoring.
- Company: Join a forward-thinking team focused on innovative cloud solutions for contact centers.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a cutting-edge project that enhances client operations and impacts customer engagement.
- Qualifications: Experience with Alvaria CX products or similar, and knowledge of cloud contact center infrastructure required.
- Other info: Ideal for tech-savvy individuals looking to make a difference in IT operations.
The predicted salary is between 36000 - 60000 £ per year.
Project Description: The objective of the project is to keep the data on premise at client but host the Outbound Dialer function on cloud. Outcome: Upgrading Outbound Dialer- Manage the collections and agents daily call scheduling and performance monitoring Skills: Experience on Alvaria CX products or similar. Knowledge on Cloud Contact Center infrastructure. IT Ops. support Knowledge on contact center
Technical SME (Outbound Dialer Upgrade) employer: Insight International (UK) Ltd
Contact Detail:
Insight International (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical SME (Outbound Dialer Upgrade)
✨Tip Number 1
Make sure to familiarize yourself with Alvaria CX products and similar technologies. Understanding the nuances of these systems will give you an edge during discussions and interviews.
✨Tip Number 2
Brush up on your knowledge of Cloud Contact Center infrastructure. Being able to discuss how cloud solutions can enhance outbound dialing functions will demonstrate your expertise in this area.
✨Tip Number 3
Highlight any experience you have with IT operations support, especially in relation to contact centers. This will show that you understand the operational side of managing dialer systems.
✨Tip Number 4
Prepare to discuss your approach to managing collections and agent performance monitoring. Having specific examples ready will illustrate your capability to handle the responsibilities of the role effectively.
We think you need these skills to ace Technical SME (Outbound Dialer Upgrade)
Some tips for your application 🫡
Understand the Project: Make sure to thoroughly understand the project objectives and outcomes. Familiarize yourself with the specifics of upgrading the Outbound Dialer and how it relates to managing collections and agent performance.
Highlight Relevant Experience: In your application, emphasize your experience with Alvaria CX products or similar technologies. Be specific about your knowledge of Cloud Contact Center infrastructure and any relevant IT Ops support experience.
Showcase Technical Skills: Detail your technical skills related to contact center operations. Mention any specific tools or methodologies you have used in previous roles that align with the requirements of the position.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the job listing to demonstrate that you are a perfect fit for the Technical SME role.
How to prepare for a job interview at Insight International (UK) Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Alvaria CX products or similar technologies. Highlight specific projects where you successfully implemented or upgraded contact center solutions, focusing on your role and the outcomes.
✨Understand Cloud Infrastructure
Demonstrate your knowledge of cloud contact center infrastructure. Be ready to explain how cloud solutions can enhance outbound dialing functions and improve performance monitoring for collections and agents.
✨Discuss IT Operations Support
Share examples of your experience in IT operations support, particularly in relation to contact centers. Discuss how you've managed daily call scheduling and performance monitoring, and any tools or methodologies you used.
✨Prepare Questions About the Project
Come with insightful questions about the project objectives and challenges. This shows your interest and helps you understand how you can contribute to the team's success in upgrading the Outbound Dialer.
