At a Glance
- Tasks: Provide L2 support for production applications and troubleshoot incidents.
- Company: Dynamic tech company with a hybrid work model in London/Bristol.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting opportunity to work with cutting-edge technologies in a collaborative environment.
- Why this job: Join a team that values innovation and ensures minimal downtime for critical applications.
- Qualifications: Strong knowledge of Unix/Linux, middleware technologies, and production support experience.
The predicted salary is between 40000 - 50000 £ per year.
Role: L2 Production Support Specialist – Middleware & Application Support
Model: Hybrid (3 days in an office)
Location: London/ Bristol, UK
Strong knowledge of:
- Unix/Linux (shell scripting, commands, log analysis)
- Monitoring tools such as ITRS (Gateway) or equivalent monitoring solutions
- ServiceNow or other ITSM tools
- Batch processing and scheduling tools (Autosys/Control-M preferred)
- Middleware & Integration Technologies
- Hands-on experience supporting Microservices-based applications
- Experience with WebLogic Console administration and troubleshooting
- Knowledge of TIBCO EMS queues, message flows, and queue management
- Experience monitoring and supporting Kafka topics, consumers, and producers
- Understanding of middleware architecture, application integration, and message-based systems
Production Support Responsibilities:
- Provide L2 support for production applications, ensuring minimal downtime
- Troubleshoot and resolve incidents, service requests, and production issues within defined SLAs
- Perform root cause analysis (RCA) and implement preventive measures
- Work on incident prioritization, escalation, and resolution via ServiceNow
- Respond to alerts, analyze logs, and take appropriate corrective actions
- Execute and troubleshoot issues using Unix/Linux commands and shell scripts
- Write and execute complex SQL queries to investigate and resolve data-related issues
- Support database-related activities, including basic performance tuning
- Handle user queries and requests efficiently with high customer satisfaction
- Communicate updates on incidents and tickets to stakeholders
- Maintain accurate documentation for issues, resolutions, and processes
- Participate in change management and release activities
Second Line Support Engineer employer: Insight International (UK) Ltd
As a leading employer in the financial services sector, we offer the Chaos Engineering Tech Lead an opportunity to drive innovation and resilience within our Treasury Technology team. Our collaborative work culture fosters continuous learning and professional growth, supported by comprehensive training programs and mentorship from industry experts. Located in a vibrant city, we provide a dynamic environment where your contributions directly impact critical services, ensuring both personal fulfilment and career advancement.
Contact Details:
Insight International (UK) Ltd Recruitment Team
