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For Companies At a Glance
- Tasks: Deliver on-site IT support and troubleshoot hardware/software issues for end users.
- Company: Join a leading tech company focused on reliable IT services.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by ensuring smooth IT operations in a dynamic environment.
- Qualifications: 5+ years in IT support, CompTIA A+ certification, and strong communication skills.
- Other info: Fast-paced role with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Client is seeking a Senior Field Services technician to deliver reliable, on-site IT support services across client facilities. Field Services technicians will be responsible for Level 2+ support and various IT field service activities to ensure the availability and operational readiness of client end user and facility production IT devices.
- Provide on-site Level 2 IT support to end users resolving incidents, service requests, and problem tickets assigned to Field Services assignment group.
- Troubleshoot and resolve issues related to system hardware, application software, and operating systems.
- Perform endpoint security remediations as assigned by Security.
- Experience in supporting end user and IT devices, such as Windows desktops and related devices.
- Provide hands-on support for facility infrastructure (network, systems admin, etc.) and on-site event support (e.g. board meetings).
- Coordinate with the central IT Service Desk to ensure adherence to SLAs and maintain high levels of customer satisfaction.
- Perform equipment setup for Moves/Adds/Changes (MAC).
- Manage PC refresh and hardware asset lifecycle processes (imaging, configuration, deployment, reclamation), manage IT equipment delivery and IT asset inventory including computers, peripherals, and accessories.
- Conduct weekly inventory audits and submit stock report.
- Coordinate with vendors for RMAs and troubleshooting of hardware/software issues.
Qualifications
- Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experience.
- 5+ years of experience in IT field services or deskside support.
- CompTIA A+ certification.
- Understanding of the ITIL framework and IT technologies.
- Experience managing infrastructure or customer-facing support (desk-side services).
- Experience working with technology vendors.
- Proficient in Microsoft Office tools, including Excel and PowerPoint.
- Excellent verbal, written, and presentation skills.
- Ability to handle multiple tasks and assignments; thrives in a fast-paced, dynamic environment.
Nice to Have Skills
- ITIL v4 certification.
- Related infrastructure (network, virtualization) certifications.
Field Service Technician in Oxford employer: Insight International (UK) Ltd
Contact Detail:
Insight International (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Oxford
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Field Service Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved hardware and software issues in the past. We want to see that you can think on your feet and handle real-world scenarios!
✨Tip Number 3
Show off your hands-on experience! If you've managed IT equipment or conducted inventory audits, make sure to highlight these experiences during interviews. It’s all about demonstrating that you can deliver reliable support across client facilities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Field Service Technician in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Technician role. Highlight your relevant experience in IT support, especially Level 2+ support, and any hands-on work with Windows desktops and related devices. We want to see how your skills match what we're looking for!
Show Off Your Certifications: If you've got certifications like CompTIA A+ or ITIL v4, flaunt them! These are key in our field, and mentioning them can really boost your application. We love seeing candidates who are committed to their professional development.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Explain why you're a great fit for the role and how your experience aligns with our needs. We appreciate straightforward communication, so don’t beat around the bush!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Insight International (UK) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktops and IT infrastructure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with end users, be prepared to share examples of how you've handled difficult situations or provided exceptional service. Highlight your ability to maintain high customer satisfaction even under pressure.
✨Familiarise Yourself with ITIL Framework
Understanding the ITIL framework is crucial for this position. Make sure you can explain its principles and how they apply to field services. This will show that you're not just technically savvy but also understand best practices in IT service management.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling multiple service requests or coordinating with vendors. Think through your past experiences and be ready to articulate your thought process and decision-making skills.
