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For Companies At a Glance
- Tasks: Be the go-to person for all IT-related questions and solve user problems.
- Company: Join a global IT organization that values collaboration and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real impact by supporting users and enhancing their tech experience.
- Qualifications: Technical mastery in Windows, network technologies, and cloud services is essential.
- Other info: Ideal for self-motivated individuals who thrive in fast-paced settings.
The predicted salary is between 30000 - 42000 £ per year.
Job Description:
- Point of contact for IT-related questions from users. You handle questions and issues regarding hardware, software, printers, and network connections.
- You are responsible for solving user problems. This ranges from applications that do not start up to more complex challenges, such as virtual environments that fail. You provide support for users in the office and in a production-related environment.
- Work together with colleagues from other locations and external services in a global IT org. You can do this for example by using the central help desk system.
- Manage the computer park (hardware and software) and keep the inventory of resources and licenses up to date.
- Ensure compliance with the IT Policy, Code of Conduct and GDPR.
- Manage IT system upgrades and all media
- Manage the processing and follow-up of the resolution of incidents and requests
- Participate in incident resolution and manage priorities and urgency
- Support users in the use of new systems
- Ensure the installation and configuration of new workstations as part of the renewal or the arrival of new hires
- Manage maintenance of software and hardware
- Ensure that operating procedures are updated
- Ensure the evolution of capacities and anticipate future needs according to new activities support
- Provide decent quality of service and assistance to users
- Participate in the evolution of tools (ticket management, incident management, knowledge base, inventory, supervision, etc.)
- Monitor server status daily
Technical Competences:
- Technical mastery of Windows environments (server and client), security, office automation, backup, printing, Wi-Fi, antivirus
- Technical knowledge of workstations, thin clients, Smartphones, and peripherals,
- Knowledge of network technologies and protocols (internet, Ethernet, TCP/IP, etc.)
- Knowledge of internal software
- Cloud affinity (office 365 and Azure)
- Knowledge on virtual infrastructure (VMware)
- Knowledge on IT security (Cyber security)
- Knowledge on OT and IOT (scanners, terminals, label printers, food manufacturing equipment used in production [Bizerba, Marel]
- Needs analysis – Project management
- Knowledge of the ServiceNow package as an additional benefit
- Prioritise workload and be self-motivated
Network Support Engineer employer: Insight International (UK) Ltd
Contact Detail:
Insight International (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows environments, network protocols, and cloud services like Office 365 and Azure. This will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Engage with online communities or forums related to IT support and network management. Sharing your knowledge and learning from others can help you stay updated on industry trends and best practices, which is crucial for a role that involves problem-solving and user support.
✨Tip Number 3
Consider obtaining certifications relevant to the technologies listed, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or VMware certifications. These credentials can significantly enhance your profile and show your commitment to professional development.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or improved processes. Being able to share specific examples of your problem-solving skills will make you stand out during interviews and show that you're ready to tackle the challenges of the role.
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Network Support Engineer. Highlight your experience with IT support, hardware and software troubleshooting, and your ability to manage user queries effectively.
Showcase Technical Skills: Emphasize your technical mastery in Windows environments, network technologies, and any relevant certifications. Mention your familiarity with tools like ServiceNow and your knowledge of cloud services such as Office 365 and Azure.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that align with the job description. Use keywords from the job posting to ensure your application stands out to recruiters.
Craft a Strong Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role. Discuss how your previous experiences have prepared you to handle the challenges mentioned in the job description.
How to prepare for a job interview at Insight International (UK) Ltd
✨Show Your Technical Mastery
Be prepared to discuss your experience with Windows environments, network technologies, and IT security. Highlight specific examples where you've successfully resolved technical issues or managed upgrades.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've tackled complex challenges, such as virtual environments or hardware failures. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with Tools
If you have experience with ticket management systems like ServiceNow, be ready to discuss it. Mention how you've used such tools to manage incidents and prioritize workloads effectively.
✨Emphasize Collaboration
Since the role involves working with colleagues from different locations, highlight your teamwork skills. Share examples of how you've collaborated on IT projects or supported users in a global environment.
