At a Glance
- Tasks: Provide L2 support for production applications and troubleshoot incidents.
- Company: Join a dynamic tech team in London/Bristol with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Other info: Great chance to enhance your skills in a supportive environment.
- Why this job: Be at the forefront of tech, solving real-world problems with innovative solutions.
- Qualifications: Experience with Unix/Linux, middleware technologies, and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
Role: L2 Production Support Specialist – Middleware & Application Support
Model: Hybrid (3 days in an office)
Location: London/ Bristol, UK
Strong knowledge of:
- Unix/Linux (shell scripting, commands, log analysis)
- Monitoring tools such as ITRS (Gateway) or equivalent monitoring solutions
- ServiceNow or other ITSM tools
- Batch processing and scheduling tools (Autosys/Control-M preferred)
- Middleware & Integration Technologies
- Hands-on experience supporting Microservices-based applications
- Experience with WebLogic Console administration and troubleshooting
- Knowledge of TIBCO EMS queues, message flows, and queue management
- Experience monitoring and supporting Kafka topics, consumers, and producers
- Understanding of middleware architecture, application integration, and message-based systems
Production Support Responsibilities:
- Provide L2 support for production applications, ensuring minimal downtime
- Troubleshoot and resolve incidents, service requests, and production issues within defined SLAs
- Perform root cause analysis (RCA) and implement preventive measures
- Work on incident prioritization, escalation, and resolution via ServiceNow
- Respond to alerts, analyze logs, and take appropriate corrective actions
- Execute and troubleshoot issues using Unix/Linux commands and shell scripts
- Write and execute complex SQL queries to investigate and resolve data-related issues
- Support database-related activities, including basic performance tuning
- Handle user queries and requests efficiently with high customer satisfaction
- Communicate updates on incidents and tickets to stakeholders
- Maintain accurate documentation for issues, resolutions, and processes
- Participate in change management and release activities
Second Line Support Engineer in London employer: Insight International (UK) Ltd
As a leading employer in the financial services sector, we offer the Chaos Engineering Tech Lead an opportunity to drive innovation and resilience within our Treasury Technology team. Our collaborative work culture fosters continuous learning and professional growth, supported by comprehensive training programs and mentorship from industry experts. Located in a vibrant city, we provide a dynamic environment where your contributions directly impact critical services, ensuring both personal fulfilment and career advancement.
Contact Details:
Insight International (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Insight International (UK) Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Insight International (UK) Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Insight International (UK) Ltd!
✨Direct Apply to Insight International (UK) Ltd
Let's not forget to apply directly through the Insight International (UK) Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Insight International (UK) Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Insight International (UK) Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Insight International (UK) Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
