Disaster Recovery Specialist in Hemel Hempstead

This role reports to the Senior Group Incident & Disaster Recovery Manager and will support the delivery of a robust Disaster Recovery Testing process across the Bank.

Reporting directly to the Senior Manager, the role holder is responsible for supporting with the design, development and embedding of the group wide Disaster Recovery testing Framework and processes across the Bank. The role holder will be responsible for the categorisation of key applications to understand the requirement for DR testing, production and monitoring of test playbooks and scenario testing. They will also be responsible for the production of monthly management information and related reporting and will take an active role in communicating with stakeholders across the Bank, providing DR updates. They will also be responsible for ensuring the DR Testing standard is maintained and operationalised across the Group. They will be a central point of contact to provide SME knowledge, training, and support to business units.

Typical Responsibilities will include:

• Supporting the Senior Manager with the design, development and embedding of group wide DR testing framework and strategies.
• Ensuring appropriate escalations are undertaken in accordance with Bank policies.
• Identifying and implementing enhancements to the DR Testing policy and Framework.
• Regular review, categorisation and monitoring of applications ensuring that all applications and scenarios that meet the criteria for DR testing are tested.
• Actively lead and support stakeholders to ensure effective and timely DR tests, working with technical and Business teams to produce and implement the necessary plans and playbooks ensuring we have the appropriate recovery capabilities to minimise risks.
• Supporting the business in development of Business verification scripts to ensure DR tests are successful.
• Maintaining and updating business communications channels linked to DR testing and output.
• Engaging with 3rd party suppliers and key internal stakeholders across the business, technology, business operations and Change management to ensure that there is appropriate priority and resource provided to deliver the DR testing schedule, identifying, and reporting any risks or tests out with the guidelines and managing any necessary actions to ensure they are delivered.
• Producing or collating post-test reports with results of the test and agreed actions and actively tracking these actions to completion.
• Providing accurate timely and relevant management reporting.
• Oversight and facilitation of 3rd party DR assurance to ensure we meet the requirement of the DR testing policy.
• Ensuring that the DR testing Framework is considered and operationalised as part of projects and service introduction by providing SME support and oversight.
• Ensuring a continuous improvement mindset across the Controls COO team, identifying opportunities to enhance processes which could add value to the team, improve customer experience, efficiency and ensure regulatory compliance.
• May be required to work OOH to support DR testing.
• Maintaining knowledge of industry trends, regulatory requirements, and developments to DR testing capabilities to ensure best practice is understood and implemented where appropriate across the Bank.
• Prioritising demands and delivering in a fast moving and challenging environment.
• Working closely with Business Continuity teams to ensure the processes and expectations are aligned and consistent, and where possible identify areas for collaboration and process improvements.