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- Tasks: Lead transformation projects for Global Contact Center Teams and ensure compliance across the business.
- Company: Dynamic enterprise organisation with a focus on innovation and collaboration.
- Benefits: Competitive contract salary, professional development, and a vibrant work environment.
- Why this job: Make a real impact by managing large-scale projects in a cutting-edge contact centre space.
- Qualifications: Strong project management experience, excellent communication skills, and familiarity with contact centre technologies.
- Other info: On-site role in Weybridge, UK, with opportunities to work with global teams.
The predicted salary is between 54000 - 84000 £ per year.
This role will be supporting Global Contact Center Teams and will be responsible for governing transformation projects by setting project standards, processes and workflows, while also facilitating decision-making and ensuring compliance across the business. Day to day, they will be collaborating cross-functionally with technology teams, business leaders, and various vendors to maintain alignment on progress and understand dependencies across different projects. They should be comfortable prioritising requests depending on capacity and resources and must display strong communication skills, and an independent spirit.
Please note, this is a contract position and would require you to be on-site 3 days a week out of the office in Weybridge, UK.
Must Haves:- Strong experience in project management within the contact center transformation space
- Experience communicating with stakeholders, defining aggregate project plans, and providing governance for large-scale, complex projects
- Well-versed in current contact center technologies, including AI and agent assists
- Strong understanding of how to run a project full lifecycle to ensure on-time delivery within budget and scope as well as change management
- Background in an enterprise organization managing relationships with global teams and vendor partners
- Proficiency with project management tools, such as MS Projects, and ability to manage competing priorities
- Self-motivated and strong communication skills, experience working across different workstreams, and driving alignments
Senior Project Manager in Weybridge employer: Insight Global
Contact Detail:
Insight Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager in Weybridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the project management and contact centre space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your past projects, especially those related to contact centre transformations. Use this as a conversation starter during interviews to demonstrate your expertise and how you can add value.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your communication skills. Focus on articulating your experience with project governance and stakeholder management, as these are key for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your qualifications. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out!
We think you need these skills to ace Senior Project Manager in Weybridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Project Manager. Highlight your experience in project management, especially within contact centre transformations, and showcase your ability to communicate with stakeholders effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've managed and how they align with the responsibilities outlined in the job description.
Showcase Your Tech Savvy: Since the role involves working with current contact centre technologies, make sure to mention any relevant tools or software you’re familiar with. This could include AI solutions or project management tools like MS Projects.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Insight Global
✨Know Your Project Management Inside Out
Make sure you brush up on your project management skills, especially in the contact centre transformation space. Be ready to discuss specific projects you've managed, the tools you used, and how you ensured compliance and governance throughout the project lifecycle.
✨Showcase Your Communication Skills
Since this role involves collaborating with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with technology teams, business leaders, and vendors to keep everyone aligned on project progress.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've prioritised requests and managed competing priorities in past roles. Think of scenarios where you had to make tough decisions and how you navigated those challenges while keeping the project on track.
✨Familiarise Yourself with Current Technologies
Stay updated on the latest contact centre technologies, including AI and agent assists. Be ready to discuss how these technologies can impact project outcomes and how you've leveraged them in previous projects to drive success.
