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- Tasks: Support a major law firm merger by onboarding users and upgrading to Windows 11.
- Company: Join a leading law firm with a focus on technology integration.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for growth.
- Other info: Collaborative environment with a focus on professional development.
- Why this job: Be part of a transformative project that enhances user experience and tech efficiency.
- Qualifications: Strong technical skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users. This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.
- Support a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11.
- Pre‑provision and configure devices using Microsoft Autopilot.
- Deploy, configure, and validate Windows 11 endpoints according to firm standards.
- Enroll and support mobile devices (iOS and Android) using Microsoft Intune.
- Assist with user setup, profile configuration, and validation of access to required applications and resources.
- Provide hands‑on, desk‑side and remote technical support to end users throughout onboarding and upgrade activities.
- Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility.
- Follow established runbooks, deployment procedures, and security standards.
- Document deployment steps, issues, resolutions, and best practices to support knowledge transfer.
- Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition.
- Provide feedback and recommendations to improve deployment processes and user experience.
- Track and manage device inventory throughout the deployment lifecycle.
Desktop Support Technician in London employer: Insight Global
Contact Detail:
Insight Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who have experience with large-scale deployments. They might know about opportunities that aren't advertised yet or can give you a heads-up on what to expect in interviews.
✨Tip Number 2
Show off your technical skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Windows 11, Microsoft Autopilot, and Intune. Share specific examples of how you've delivered top-notch support in previous roles.
✨Tip Number 3
Prepare for hands-on assessments! Many tech roles include practical tests, so brush up on your troubleshooting skills. Practice resolving common issues related to device provisioning and OS upgrades to impress during the interview process.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills. Plus, it shows us you're genuinely interested in joining our team and helps you stand out from the crowd.
We think you need these skills to ace Desktop Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Desktop Support Technician role. We want to see how you've delivered white-glove support in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background aligns with our needs. We love seeing genuine enthusiasm and a clear understanding of the job.
Showcase Your Communication Skills: Since this role involves close collaboration with various teams, make sure to highlight your communication abilities in your application. We want to know how you’ve effectively communicated with users and stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Insight Global
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11 and Microsoft Autopilot. Be ready to discuss how you've previously handled device provisioning and troubleshooting, as this will show your expertise in delivering top-notch support.
✨Communicate Clearly and Confidently
Since this role involves working closely with users and project managers, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users, as this will highlight your excellent communication abilities.
✨Familiarise Yourself with Established Processes
Review any runbooks or deployment procedures relevant to the role. Being able to discuss how you adhere to processes and standards will demonstrate your commitment to minimising user disruption during onboarding and upgrades.
✨Show Your Collaborative Spirit
Prepare examples of how you've worked with different teams in the past, such as infrastructure or security teams. Highlighting your collaborative experiences will reassure them that you can work well with various stakeholders to ensure a smooth transition.