ICT Service Desk - 1st Line Support
ICT Service Desk - 1st Line Support

ICT Service Desk - 1st Line Support

Sunderland Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team to assess vendors and ensure compliance through surveys.
  • Company: We're a leading provider of personal transportation solutions in the U.S.
  • Benefits: Enjoy opportunities for growth, learning, and a collaborative work environment.
  • Why this job: Kickstart your career in infosec with hands-on experience and a supportive culture.
  • Qualifications: Technical background in IT service desk or Java; strong analytical skills required.
  • Other info: CompTIA certification and governance experience are a plus!

The predicted salary is between 28800 - 43200 £ per year.

One of the largest providers of personal transportation solutions in the U.S. is looking for an enthusiastic entry-level Compliance & Risk Analyst to join their team. This position provides a great opportunity for a person who has a passion for compliance & security and is looking to break into infosec. This person will oversee a particular software, in which they will assess all 3rd parties by sending out surveys to vendors and categorise accordingly.

Must have:

  • Must have a technical background, preferably someone with IT service desk or Java experience
  • Strong analytical and problem-solving skills with a strong sense of attention to detail
  • Effective communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization
  • Ability to carry a great attitude with a strong desire to learn and grow

Plusses:

  • Comp TIA certification
  • Experience working within a governance background

ICT Service Desk - 1st Line Support employer: Insight Global

As one of the largest providers of personal transportation solutions in the U.S., we pride ourselves on fostering a dynamic and inclusive work environment that encourages growth and development. Our ICT Service Desk team is not only dedicated to providing exceptional support but also offers extensive training and mentorship opportunities, ensuring that every employee can thrive in their career. With a strong emphasis on collaboration and innovation, we empower our staff to make meaningful contributions while enjoying a supportive culture that values work-life balance and professional advancement.
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Contact Detail:

Insight Global Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land ICT Service Desk - 1st Line Support

✨Tip Number 1

Familiarise yourself with the specific software and tools commonly used in ICT service desks. This will not only boost your confidence but also demonstrate your proactive approach to learning during interviews.

✨Tip Number 2

Network with professionals in the compliance and risk management field. Attend relevant webinars or local meetups to connect with industry insiders who can provide insights and potentially refer you to opportunities.

✨Tip Number 3

Brush up on your analytical and problem-solving skills by working on real-world scenarios or case studies. This practical experience will help you articulate your thought process and solutions during interviews.

✨Tip Number 4

Showcase your communication skills by preparing to discuss how you've effectively collaborated with others in past experiences. Highlighting your ability to work well with stakeholders will set you apart from other candidates.

We think you need these skills to ace ICT Service Desk - 1st Line Support

Technical Background in IT Service Desk
Java Experience
Analytical Skills
Problem-Solving Skills
Attention to Detail
Effective Communication Skills
Interpersonal Skills
Collaboration Skills
Positive Attitude
Desire to Learn and Grow
Understanding of Compliance and Security
Experience with Vendor Surveys
Governance Knowledge
CompTIA Certification (preferred)

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your technical background, especially any experience with IT service desk or Java. Emphasise your analytical and problem-solving skills, as well as your attention to detail.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for compliance and security. Mention specific experiences that demonstrate your effective communication and interpersonal skills, and express your eagerness to learn and grow in the role.

Highlight Relevant Certifications: If you have any relevant certifications, such as CompTIA, be sure to include them in your application. This can set you apart from other candidates and show your commitment to the field.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Insight Global

✨Show Your Technical Knowledge

Make sure to highlight your technical background during the interview. If you have experience with IT service desks or Java, be prepared to discuss specific examples of how you've used these skills in past roles or projects.

✨Demonstrate Analytical Skills

Prepare to showcase your analytical and problem-solving abilities. You might be asked to solve a hypothetical problem or analyse a scenario, so think about how you can demonstrate your attention to detail and logical thinking.

✨Communicate Effectively

Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've collaborated with others in previous experiences, as this will show your interpersonal skills.

✨Express Your Willingness to Learn

Since this is an entry-level position, employers appreciate candidates who show a strong desire to learn and grow. Share examples of how you've taken initiative to develop your skills or knowledge in the past, and express your enthusiasm for the opportunity.

ICT Service Desk - 1st Line Support
Insight Global
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  • ICT Service Desk - 1st Line Support

    Sunderland
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-04-13

  • I

    Insight Global

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