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- Tasks: Engage with customers to book amazing rail holiday packages across the globe.
- Company: Join a dynamic team dedicated to creating unforgettable travel experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that values teamwork and customer satisfaction.
- Qualifications: Sales experience is a plus; strong communication and multitasking skills are essential.
- Other info: Participate in weekly training sessions to enhance your skills and knowledge.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a talented Account Executive who thrives in a fast-paced, sales environment. This position involves taking incoming calls from customers looking to book rail holiday packages across Europe, North America and beyond. The Account Executive will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment and will be expected to follow up with customers regularly to maximise lead potential.
Must Haves:
- Provide an excellent experience on calls to maximise booking potential, drive customer loyalty and referrals.
- Consistently achieve individual sales and performance goals.
- Collaborate with team members to share knowledge, expertise, and best practices to enhance the overall customer experience.
- Ask relevant questions to understand clients' travel preferences, needs, and budget to suggest the perfect travel experience.
- Assist customers from the point of enquiry through to their departure date.
- Source new sales opportunities through inbound lead follow-up, outbound calls, and emails.
- Participate and engage in weekly team trainings and small group coaching sessions.
- Advise all clients concerning sales specials and promotions.
Plusses:
- Previous sales experience preferred.
- Strong interpersonal and listening skills.
- Detail oriented and capable of multitasking, managing multiple client enquiries simultaneously.
- Positive attitude and desire for personal development.
- Strong computer skills and ability to quickly master new systems and programs.
- Excellent communication skills, both verbal and written.
- Excellent telephone manner.
Executive Account Manager (Permanent) employer: Insight Global
Contact Detail:
Insight Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Account Manager (Permanent)
✨Tip Number 1
Familiarise yourself with the travel industry, especially rail holiday packages. Understanding popular destinations and customer preferences will help you engage more effectively during calls.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you refine your telephone manner and ensure you can handle inquiries confidently.
✨Tip Number 3
Stay updated on current sales specials and promotions. Being knowledgeable about these offers will allow you to provide valuable information to customers and enhance their booking experience.
✨Tip Number 4
Network with professionals in the travel and sales industries. Attend relevant events or join online forums to gain insights and tips that could give you an edge in your application.
We think you need these skills to ace Executive Account Manager (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and skills that align with the role of an Executive Account Manager. Emphasise your ability to handle customer inquiries and achieve sales goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention specific examples of how you've maximised booking potential and driven customer loyalty in previous roles.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your verbal and written communication skills throughout your application. Use clear and concise language, and consider including examples of successful client interactions.
Show Enthusiasm for Team Collaboration: Express your willingness to collaborate with team members and participate in training sessions. Highlight any past experiences where teamwork led to improved customer experiences or sales outcomes.
How to prepare for a job interview at Insight Global
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experience and how you've successfully closed deals in the past. Highlight specific examples where you exceeded targets or turned a lead into a loyal customer.
✨Demonstrate Excellent Communication
Since this role involves handling customer inquiries over the phone, practice your verbal communication skills. Be clear, concise, and friendly during the interview, as this will reflect how you interact with customers.
✨Understand the Product
Familiarise yourself with the rail holiday packages offered by the company. Being knowledgeable about the products will allow you to answer questions confidently and show your genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, training opportunities, and performance metrics. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
