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- Tasks: Support a major law firm merger by onboarding users and upgrading to Windows 11.
- Company: Join a leading law firm with a focus on technology integration.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on user support and minimal disruption.
- Why this job: Be part of a transformative project that enhances user experience and tech efficiency.
- Qualifications: Strong technical skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users. This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.
- Support a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11.
- Pre‑provision and configure devices using Microsoft Autopilot.
- Deploy, configure, and validate Windows 11 endpoints according to firm standards.
- Enroll and support mobile devices (iOS and Android) using Microsoft Intune.
- Assist with user setup, profile configuration, and validation of access to required applications and resources.
- Provide hands‑on, desk‑side and remote technical support to end users throughout onboarding and upgrade activities.
- Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility.
- Follow established runbooks, deployment procedures, and security standards.
- Document deployment steps, issues, resolutions, and best practices to support knowledge transfer.
- Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition.
- Provide feedback and recommendations to improve deployment processes and user experience.
- Track and manage device inventory throughout the deployment lifecycle.
Desktop Support Technician employer: Insight Global
Contact Detail:
Insight Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who have experience with large-scale deployments. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Show off your skills! If you've got experience with Windows 11 or Microsoft Intune, make sure to highlight that in conversations. We want to see how you can bring value to the team, so be ready to discuss your past projects and successes.
✨Tip Number 3
Prepare for hands-on assessments! Many tech roles include practical tests, so brush up on your troubleshooting skills and be ready to demonstrate your technical prowess. We love seeing candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to the exciting projects we have lined up.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience in supporting users, especially in a professional services environment. We want to see how you can bring your white-glove support experience to the table!
Show Off Your Communication Skills: Since this role involves close collaboration with project managers and IT stakeholders, it's crucial to demonstrate your excellent communication abilities. Use examples in your application that showcase how you've effectively communicated in past roles.
Follow the Process: Adhere to the application guidelines we’ve set out. This shows us that you can follow established processes, which is key for this role. Make sure to submit your application through our website for the best chance of being noticed!
Document Your Experience: In your application, include specific examples of how you've documented deployment steps or resolved issues in previous roles. This will help us see your attention to detail and commitment to knowledge transfer, which are vital for this position.
How to prepare for a job interview at Insight Global
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11 and Microsoft Autopilot. Be ready to discuss how you've previously handled device provisioning and troubleshooting, as this will show your expertise in delivering top-notch support.
✨Communicate Clearly and Confidently
Since this role involves working closely with users and project managers, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users, as this will highlight your excellent communication abilities.
✨Familiarise Yourself with Established Processes
Review any runbooks or deployment procedures relevant to the role. Being able to discuss how you adhere to processes and standards will demonstrate your commitment to minimising user disruption during onboarding and upgrades.
✨Show Your Collaborative Spirit
Prepare to talk about your experience working with different teams, like infrastructure and security. Highlight specific instances where collaboration led to successful outcomes, as this will showcase your ability to work well in a team-oriented environment.