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- Tasks: Assist customers, manage vehicle readiness, and ensure a smooth experience for all members.
- Company: Join a fast-growing mobility brand in Chestnut Hill, MA, focused on customer satisfaction.
- Benefits: Enjoy flexible hours, a dynamic work environment, and opportunities for growth.
- Why this job: Be part of a supportive team that values your input and fosters a positive culture.
- Qualifications: 1-2 years in customer service; strong communication and problem-solving skills required.
- Other info: Ideal for those who thrive in fast-paced settings and love helping others.
The predicted salary is between 24000 - 36000 £ per year.
Chestnut Hill, MA
Insight Global is seeking a personable and proactive Member Concierge to join their clients\’ newest storefront in the Chestnut Hill, MA area. This role is perfect for someone who thrives in customer-facing environments, enjoys solving problems on the fly, and wants to be part of a fast-growing mobility brand. You’ll be the go-to resource for walk-in visitors and scheduled vehicle handoffs, ensuring every member has a smooth and positive experience.
What You’ll Do:
- Greet and assist walk-in visitors, guiding them through company offerings and helping them understand how the service works.
- Ensure vehicles are clean, fueled, and ready for pickup or return. Perform quick inspections and prep as needed.
- Help members with everything from placing orders to resolving issues—always with a focus on creating a seamless experience.
- Work closely with the operations team to manage inventory, appointment scheduling, and vehicle readiness.
- Navigate internal systems to update member accounts, track vehicle status, and communicate effectively with other teams.
- Relay customer feedback and common questions to internal teams to help improve service and product offerings.
- As part of a small team, you’ll take on additional tasks to support the store’s success.
Required Skills and Experience:
- 1–2 years of experience in customer service, retail, or hospitality—bonus points for fast-paced environments.
- Strong communication skills and a friendly, approachable demeanor.
- Problem-solving mindset with the ability to think quickly and stay calm under pressure.
- Comfort with technology and willingness to learn new systems.
- Detail-oriented and organized, especially when it comes to vehicle inspections and member requests.
- Flexible availability, including evenings, weekends, and holidays.
- Team player attitude with a willingness to jump in and help wherever needed.
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Customer Relationship Management Specialist employer: Insight Global
Contact Detail:
Insight Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Specialist
✨Tip Number 1
Familiarise yourself with the company’s offerings and services. Understanding what they provide will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your problem-solving skills in real-life scenarios. Think of examples where you've successfully resolved customer issues, as this will showcase your ability to think on your feet.
✨Tip Number 3
Highlight your experience in fast-paced environments. Be ready to discuss how you’ve managed multiple tasks simultaneously, as this role requires a proactive approach and the ability to stay organised under pressure.
✨Tip Number 4
Showcase your team player attitude. Prepare examples of how you've collaborated with others in previous roles, as this will demonstrate your willingness to support the store's success and work closely with the operations team.
We think you need these skills to ace Customer Relationship Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise any roles where you had to solve problems quickly or work in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as strong communication skills and a problem-solving mindset.
Showcase Your Soft Skills: Since this role requires a friendly and approachable demeanour, include examples of how you've successfully interacted with customers in previous positions. Highlight your ability to stay calm under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Insight Global
✨Show Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to create a positive experience for customers.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you had to think on your feet and solve problems quickly. This will showcase your proactive mindset and ability to remain calm under pressure, which are crucial for this position.
✨Familiarise Yourself with the Company
Research the mobility brand and its offerings before the interview. Understanding their services will help you answer questions more effectively and show your genuine interest in the company.
✨Emphasise Teamwork
This role requires a team player attitude, so be prepared to talk about your experiences working in a team environment. Share how you've collaborated with others to achieve common goals and support store success.
