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- Tasks: Join our team as a Cloud Support Engineer, optimising IT workflows and managing Azure environments.
- Company: Insight Global is a dynamic company focused on modernising IT infrastructure for clients.
- Benefits: Enjoy flexible work options, hands-on experience, and opportunities for career growth.
- Why this job: Be part of a transformative phase, enhancing tech support and making a real impact.
- Qualifications: Experience with Azure Virtual Desktop, Autopilot, and strong troubleshooting skills are essential.
- Other info: This is a 6-month contract-to-hire role, perfect for tech-savvy individuals ready to innovate.
The predicted salary is between 36000 - 60000 £ per year.
Insight Global is seeking a proactive and technically skilled IT Systems Engineer to join our client's growing team during a transitional phase of modernizing their infrastructure on a 6 month contract-to-hire. This role is ideal for someone with hands-on experience in Azure Virtual Desktop environments, laptop deployment via Autopilot, and improving internal IT workflows—especially through Slack integration and automation. You'll act as a key escalation point for critical IT incidents and help shape how our support model evolves.
Support Request Optimization
- Design and implement a Slack-based help desk system using integrations such as Jira Service Management, Zendesk, or Freshdesk.
- Streamline ticket triage processes and implement workflow automations and Slack bots for efficient request handling.
Device Lifecycle Management
- Lead deployment of Windows laptops via Microsoft Autopilot and Intune.
- Troubleshoot and improve Autopilot profiles, user enrolment issues, and security baselines.
Azure Virtual Desktop (AVD) Oversight
- Manage AVD infrastructure, including host pool maintenance, session host performance, and user provisioning.
- Monitor environment health using Azure Monitor and implement autoscaling strategies.
Security & Compliance
- Administer and enhance security policies in Azure AD and Microsoft Intune.
- Configure Conditional Access, device compliance, and role-based access controls.
Escalation Point
- Act as an escalation point for Level 1 and Level 2 support, resolving high-impact issues related to Azure and device management.
- Collaborate with other IT teams and vendors as needed to resolve incidents and implement improvements.
Must Haves:
- Proven experience managing Azure Virtual Desktops and Azure AD environments.
- Strong experience with Zscaler.
- Solid understanding of Microsoft Autopilot, Intune, and device deployment workflows.
- Familiarity with Slack-based IT support workflows and help desk integrations.
- Strong troubleshooting skills and a process-driven mindset.
- Excellent documentation and communication skills.
- Ability to work autonomously and collaboratively in a dynamic environment.
Cloud Support Engineer employer: Insight Global
Contact Detail:
Insight Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer
✨Tip Number 1
Familiarise yourself with Azure Virtual Desktop and Microsoft Autopilot. Make sure you can discuss your hands-on experience confidently, as this role heavily relies on these technologies.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved high-impact IT incidents in the past. This will demonstrate your capability as an escalation point for critical issues.
✨Tip Number 3
Research Slack-based IT support workflows and integrations like Jira Service Management or Zendesk. Being able to discuss how you've optimised support requests using these tools will set you apart.
✨Tip Number 4
Prepare to discuss your experience with security policies in Azure AD and Microsoft Intune. Highlight any specific instances where you've enhanced security measures, as this is a key aspect of the role.
We think you need these skills to ace Cloud Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Azure Virtual Desktop, Microsoft Autopilot, and Intune. Use specific examples to demonstrate your hands-on skills and how you've improved IT workflows in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with Slack-based IT support workflows and how you can contribute to optimising their support request processes.
Showcase Your Troubleshooting Skills: Provide examples of high-impact issues you've resolved in the past, particularly those related to Azure and device management. This will demonstrate your problem-solving abilities and technical expertise.
Highlight Collaboration Experience: Mention any experience working with other IT teams or vendors to resolve incidents. Emphasise your ability to work both autonomously and collaboratively, as this is crucial for the role.
How to prepare for a job interview at Insight Global
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Azure Virtual Desktop, Microsoft Autopilot, and Intune. Highlight specific projects where you've successfully managed these technologies, as this will demonstrate your capability to handle the role's responsibilities.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your troubleshooting skills. Prepare examples of past incidents you've resolved, particularly those involving high-impact issues related to Azure and device management, to showcase your analytical thinking.
✨Familiarise Yourself with Slack Integrations
Since the role involves optimising support requests through Slack, brush up on your knowledge of Slack-based help desk systems and integrations like Jira Service Management or Zendesk. Being able to discuss how you would implement these tools can set you apart.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, especially when explaining technical concepts. This will not only help in the interview but also in your future collaboration with teams and vendors.
