Application Support Engineer

Insight Global is hiring an Application Support Engineer for a financial services client based in London. This is an Inside IR35 contract to hire and is onsite 2x a week in London.

Must Haves:

• Technical Skills:
• Hands on experience in Production/Application Support
• Full Stack Support experience – C#.net, SQL Development, Angular
• Proficiency for application troubleshooting and support.
• Strong SQL skills for database management and query optimization.
• Experience with AWS services for cloud management and deployment.

Daily Responsibilities

Morning Check-In:

• Review system health dashboards and logs to ensure all services are running smoothly.
• Address any overnight alerts or incidents reported by monitoring tools.

Incident Management:

• Respond to and troubleshoot issues reported by users or automated monitoring systems.
• Perform root cause analysis and implement fixes to resolve incidents promptly.
• Document incidents and resolutions for future reference.

System Maintenance:

• Apply patches and updates to applications and databases to ensure security and stability.
• Monitor performance metrics and optimize system performance as needed.

User Support:

• Assist users with technical issues related to the financial systems.
• Provide guidance and training to users on system functionalities and best practices.

Collaboration:

• Work closely with development teams to understand new features and changes.
• Coordinate with other IT teams to ensure seamless integration and operation of systems.

Database Management:

• Perform regular database maintenance tasks such as backups, indexing, and performance tuning.
• Write and optimize SQL queries to support application functionality and reporting needs.

AWS Management:

• Monitor and manage AWS resources, ensuring cost-effective and efficient use.
• Implement and maintain AWS security best practices.

Project Participation:

• Participate in project meetings to provide insights from a support perspective.
• Assist in the deployment of new applications and features.

End-of-Day Review:

• Summarize daily activities and report any unresolved issues to the team.
• Plan for the next day\’s tasks and priorities.