At a Glance
- Tasks: Manage tenancies, support residents, and ensure safe, affordable homes.
- Company: Dynamic housing organisation focused on community impact.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to creating thriving communities.
- Why this job: Make a real difference in people's lives and build strong community relationships.
- Qualifications: Experience in housing services and strong communication skills required.
Location: Wembley, London (Travel may be required)
Pay: £29.51 Umbrella
Start: ASAP (pending references and right to work in UK)
Hybrid 2 days at home after training complete
Job Purpose
Are you passionate about housing, communities, and delivering exceptional customer service? Do you thrive on solving complex problems, building strong relationships, and making a real impact on people's lives? Looking for a proactive, resilient, and customer-focused Senior Housing Officer to manage a diverse housing portfolio and become the trusted face of the landlord service. This is more than tenancy management—it’s about helping residents sustain successful tenancies, supporting vulnerable households, protecting communities, and ensuring people have access to safe, affordable homes.
What You’ll Be Doing as a Senior Housing Officer
As a Senior Housing Officer, you’ll take full ownership of your housing patch, managing tenancies from let to re-let while delivering a highly visible and responsive service. You’ll be empowered to make decisions, work autonomously, and collaborate with a wide range of partners to achieve positive outcomes for residents and communities.
Your responsibilities will include:
- Managing tenancies from sign-up through to tenancy termination
- Supporting residents to sustain their tenancies and maximise their income
- Reducing rent arrears through early intervention and tailored support
- Carrying out tenancy audits, property inspections, and estate inspections
- Managing anti-social behaviour (ASB) and complex tenancy issues
- Working with vulnerable residents and connecting them to support services
- Leading estate walkabouts and community engagement activities
- Supporting residents with digital inclusion and self-service tools
- Acting as the key contact for councillors, resident groups, contractors, and partner agencies
- Ensuring homes are let quickly and efficiently to minimise void loss
- Representing the organisation professionally at meetings, hearings, and, where required, court proceedings
Requirements of a Senior Housing Officer
- Takes ownership and accountability for delivering results
- Builds trust and positive relationships with residents and stakeholders
- Balances empathy with a commercial mindset
- Can confidently manage challenging conversations and complex cases
- Is organised, resilient, and able to prioritise a demanding workload
- Has experience in tenancy management, income recovery, housing services, or a related field
- Understands housing legislation, welfare benefits, and the challenges facing social housing residents
- Is committed to creating thriving, safe, and sustainable communities
Essential Requirements
- Level 3 CIH qualification (or willingness to obtain)
- Experience working in a Senior Housing Officer post or similar
- Strong communication, negotiation, and problem-solving skills
- Ability to work independently and manage competing priorities
- Good IT skills, including Microsoft Office and Teams
- Can commute around Wembley area
Senior Housing Officer in Wembley employer: Insight Executive Group
As a Senior Housing Officer in Wembley, you will join a dynamic team dedicated to making a meaningful impact on the lives of residents and communities. Our company fosters a supportive work culture that values collaboration, professional growth, and a commitment to delivering exceptional customer service. With flexible hybrid working options and opportunities for continuous development, we empower our employees to thrive while ensuring safe and affordable housing for all.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Officer in Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting communities and residents. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you’ve successfully managed complex issues or supported vulnerable residents. Being able to share these stories will demonstrate your capability as a Senior Housing Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Housing Officer in Wembley
Some tips for your application 🫡
Show Your Passion for Housing:When writing your application, let your passion for housing and communities shine through. We want to see how you can make a real impact on people's lives, so share any relevant experiences that highlight your commitment to delivering exceptional customer service.
Tailor Your Application:Make sure to tailor your application to the Senior Housing Officer role. Highlight your experience in tenancy management and any specific skills that align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your achievements and skills, making it easier for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our team at StudySmarter!
How to prepare for a job interview at Insight Executive Group
✨Know Your Stuff
Make sure you brush up on housing legislation and welfare benefits relevant to the role. Understanding the challenges faced by social housing residents will show that you're not just interested in the job, but genuinely care about making a difference.
✨Showcase Your People Skills
As a Senior Housing Officer, building trust and positive relationships is key. Prepare examples of how you've successfully managed challenging conversations or complex cases in the past. This will demonstrate your ability to balance empathy with a commercial mindset.
✨Be Ready for Real Scenarios
Expect situational questions that test your problem-solving skills. Think about specific instances where you've had to intervene early to reduce rent arrears or support vulnerable residents. Having these examples ready will help you stand out.
✨Demonstrate Your Organisational Skills
With a demanding workload, it's crucial to show how you prioritise tasks effectively. Be prepared to discuss your strategies for managing competing priorities and ensuring that tenancies are managed efficiently from start to finish.
