At a Glance
- Tasks: Manage tenancies, support residents, and engage with communities to create safe, affordable homes.
- Company: Dynamic housing organisation dedicated to community welfare and exceptional service.
- Benefits: Competitive pay, hybrid working, and opportunities for professional development.
- Other info: Join a supportive team focused on creating thriving communities.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in housing services and strong communication skills required.
The predicted salary is between 60000 - 70000 £ per year.
Location: Wembley, London (Travel may be required)
Pay: £29.51 Umbrella
Start: ASAP (pending references and right to work in UK)
Hybrid: 2 days at home after training complete
Job Purpose
Are you passionate about housing, communities, and delivering exceptional customer service? Do you thrive on solving complex problems, building strong relationships, and making a real impact on people's lives? Looking for a proactive, resilient, and customer-focused Senior Housing Officer to manage a diverse housing portfolio and become the trusted face of the landlord service. This is more than tenancy management—it's about helping residents sustain successful tenancies, supporting vulnerable households, protecting communities, and ensuring people have access to safe, affordable homes.
What You'll Be Doing as a Senior Housing Officer
As a Senior Housing Officer, you'll take full ownership of your housing patch, managing tenancies from let to re-let while delivering a highly visible and responsive service. You'll be empowered to make decisions, work autonomously, and collaborate with a wide range of partners to achieve positive outcomes for residents and communities.
Your responsibilities will include:
- Managing tenancies from sign-up through to tenancy termination
- Supporting residents to sustain their tenancies and maximise their income
- Reducing rent arrears through early intervention and tailored support
- Carrying out tenancy audits, property inspections, and estate inspections
- Managing anti-social behaviour (ASB) and complex tenancy issues
- Working with vulnerable residents and connecting them to support services
- Leading estate walkabouts and community engagement activities
- Supporting residents with digital inclusion and self-service tools
- Acting as the key contact for councillors, resident groups, contractors, and partner agencies
- Ensuring homes are let quickly and efficiently to minimise void loss
- Representing the organisation professionally at meetings, hearings, and, where required, court proceedings
Requirements of a Senior Housing Officer
- Takes ownership and accountability for delivering results
- Builds trust and positive relationships with residents and stakeholders
- Balances empathy with a commercial mindset
- Can confidently manage challenging conversations and complex cases
- Is organised, resilient, and able to prioritise a demanding workload
- Has experience in tenancy management, income recovery, housing services, or a related field
- Understands housing legislation, welfare benefits, and the challenges facing social housing residents
- Is committed to creating thriving, safe, and sustainable communities
Essential Requirements
- Level 3 CIH qualification (or willingness to obtain)
- Experience working in a Senior Housing Officer post or similar
- Strong communication, negotiation, and problem-solving skills
- Ability to work independently and manage competing priorities
- Good IT skills, including Microsoft Office and Teams
- Can commute around Wembley area
Senior Housing Officer in Slough employer: Insight Executive Group
As a Senior Housing Officer in Wembley, you will join a dynamic team dedicated to making a meaningful impact on the lives of residents and communities. Our organisation fosters a supportive work culture that values collaboration, professional growth, and a commitment to exceptional customer service. With hybrid working options and opportunities for continuous development, we empower our employees to thrive while ensuring safe and affordable housing for all.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Officer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. Building relationships can open doors to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting communities and residents. Show them you're not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've successfully managed complex issues or supported vulnerable individuals. Being able to share these stories will demonstrate your capability as a Senior Housing Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Housing Officer in Slough
Some tips for your application 🫡
Show Your Passion for Housing:Make sure to highlight your enthusiasm for housing and community work in your application. We want to see how you can make a real impact on people's lives, so share any relevant experiences that showcase your commitment to helping residents.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the Senior Housing Officer role. Use the job description as a guide and align your skills and experiences with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to use bullet points where necessary to highlight your key achievements and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Insight Executive Group
✨Know Your Stuff
Make sure you brush up on housing legislation and welfare benefits. Understanding the challenges facing social housing residents will show that you're not just knowledgeable but genuinely passionate about making a difference.
✨Showcase Your People Skills
As a Senior Housing Officer, you'll be dealing with a variety of people. Prepare examples of how you've built trust and positive relationships in previous roles. Think about times when you've managed challenging conversations or complex cases successfully.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific instances where you've tackled issues like rent arrears or anti-social behaviour. Highlight your proactive approach and how you’ve used tailored support to achieve positive outcomes for residents.
✨Get Familiar with the Role
Understand the responsibilities of managing tenancies from sign-up to termination. Be prepared to talk about how you would handle estate inspections and community engagement activities, showing that you’re ready to take ownership of your housing patch.
