At a Glance
- Tasks: Support and enhance housing applications, ensuring stability and performance.
- Company: Join a forward-thinking Digital & Technology team in the housing sector.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Other info: Opportunity to work with diverse stakeholders and contribute to meaningful change.
- Why this job: Make an immediate impact on critical housing applications and drive service improvements.
- Qualifications: Experience in ICT and housing systems, with strong analytical and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
- Interim Housing Applications & Systems Support Analyst
- Fixed-Term / Temporary Assignment (3–12 Months)
Are you an experienced applications support professional with a strong background in housing systems and technology operations?
We're looking for an Interim Housing Applications & Systems Support Analyst to join our Digital & Technology team and play a key role in supporting and enhancing our Housing Applications estate.
This is an exciting opportunity to make an immediate impact by ensuring the stability, performance and continuous improvement of critical housing applications, including the NEC Integrated Housing Management System.
You'll work closely with Housing Services, Digital & Technology colleagues and third-party suppliers to deliver high-quality application support and help drive service improvements.
About the Role
As the lead support analyst for Housing Applications, you will be responsible for maintaining the day-to-day operation of key systems, managing incidents and system changes, supporting upgrades, and ensuring services remain secure, resilient and fit for purpose.
You'll also work with business stakeholders to identify opportunities for improvement, support transformation initiatives, and ensure applications continue to meet the evolving needs of the organisation.
About You
We're looking for someone who can quickly establish credibility, work independently and bring both technical expertise and excellent stakeholder management skills.
You'll ideally have
- A strong background in ICT, Digital Services or Technology Operations.
- Experience supporting NEC Housing applications, ideally the NEC Integrated Housing Management System.
- A good understanding of IT Service Management (ITSM), including Incident, Problem, Change and Release Management.
- Experience managing suppliers and third-party service providers.
- Strong analytical and troubleshooting skills with a proactive approach to problem solving.
- Experience supporting business change, system upgrades and service improvements.
- Knowledge of data governance, reporting and information management.
- An understanding of disaster recovery and business continuity principles.
- Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
Desirable Experience
Experience in one or more of the following would be advantageous
- Local Government, Housing, Public Sector or Social Housing.
- Housing Management processes and statutory requirements.
- ITIL certification.
- Project Management methodologies such as PRINCE2, Agile or MSP.
- Cloud-based applications and Saa S environments.
- Membership of a professional body such as BCS.
Qualifications
- ITIL Foundation (or higher).
- Project or Programme Management qualification.
- Relevant technical or application certifications.
- What You'll Deliver
During your assignment, you'll play a vital role in
- Maintaining stable, secure and reliable Housing Application services.
- Supporting the successful delivery of planned system upgrades and enhancements.
- Improving service performance and user satisfaction.
- Strengthening governance, documentation and support processes.
- Supporting ongoing transformation and continuous improvement across Housing Services.
If you're an experienced applications support professional with a passion for delivering high-quality technology services and driving continuous improvement, we'd love to hear from you
StudySmarter Expert Advice🤫
We think this is how you could land Interim Housing Systems Support Analyst in Slough
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We think you need these skills to ace Interim Housing Systems Support Analyst in Slough
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Insight Executive Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Insight Executive Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
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How to prepare for a job interview at Insight Executive Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Insight Executive Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
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