At a Glance
- Tasks: Manage tenancies, support residents, and engage with communities to create safe, affordable homes.
- Company: Dynamic housing organisation dedicated to community welfare and exceptional service.
- Benefits: Competitive pay, hybrid working, and opportunities for professional development.
- Other info: Join a supportive team focused on creating thriving communities.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in housing services and strong communication skills required.
The predicted salary is between 60000 - 70000 £ per year.
Location: Wembley, London (Travel may be required)
Pay: £29.51 Umbrella
Start: ASAP (pending references and right to work in UK)
Hybrid: 2 days at home after training complete
Job Purpose
Are you passionate about housing, communities, and delivering exceptional customer service? Do you thrive on solving complex problems, building strong relationships, and making a real impact on people's lives? Looking for a proactive, resilient, and customer-focused Senior Housing Officer to manage a diverse housing portfolio and become the trusted face of the landlord service. This is more than tenancy management—it's about helping residents sustain successful tenancies, supporting vulnerable households, protecting communities, and ensuring people have access to safe, affordable homes.
What You'll Be Doing as a Senior Housing Officer
As a Senior Housing Officer, you'll take full ownership of your housing patch, managing tenancies from let to re-let while delivering a highly visible and responsive service. You'll be empowered to make decisions, work autonomously, and collaborate with a wide range of partners to achieve positive outcomes for residents and communities.
Your responsibilities will include:
- Managing tenancies from sign-up through to tenancy termination
- Supporting residents to sustain their tenancies and maximise their income
- Reducing rent arrears through early intervention and tailored support
- Carrying out tenancy audits, property inspections, and estate inspections
- Managing anti-social behaviour (ASB) and complex tenancy issues
- Working with vulnerable residents and connecting them to support services
- Leading estate walkabouts and community engagement activities
- Supporting residents with digital inclusion and self-service tools
- Acting as the key contact for councillors, resident groups, contractors, and partner agencies
- Ensuring homes are let quickly and efficiently to minimise void loss
- Representing the organisation professionally at meetings, hearings, and, where required, court proceedings
Requirements of a Senior Housing Officer
- Takes ownership and accountability for delivering results
- Builds trust and positive relationships with residents and stakeholders
- Balances empathy with a commercial mindset
- Can confidently manage challenging conversations and complex cases
- Is organised, resilient, and able to prioritise a demanding workload
- Has experience in tenancy management, income recovery, housing services, or a related field
- Understands housing legislation, welfare benefits, and the challenges facing social housing residents
- Is committed to creating thriving, safe, and sustainable communities
Essential Requirements
- Level 3 CIH qualification (or willingness to obtain)
- Experience working in a Senior Housing Officer post or similar
- Strong communication, negotiation, and problem-solving skills
- Ability to work independently and manage competing priorities
- Good IT skills, including Microsoft Office and Teams
- Can commute around Wembley area
Senior Housing Officer in London employer: Insight Executive Group
As a Senior Housing Officer in Wembley, you will join a dynamic team dedicated to making a meaningful impact on the lives of residents and communities. Our organisation fosters a supportive work culture that values collaboration, professional growth, and a commitment to exceptional customer service. With hybrid working options and opportunities for continuous development, we empower our employees to thrive while ensuring safe and affordable housing for all.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of supporting communities and residents. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those around managing tenancies and dealing with complex cases. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Housing Officer in London
Some tips for your application 🫡
Show Your Passion for Housing:Make sure to highlight your enthusiasm for housing and community work in your application. We want to see how you can make a real impact on people's lives, so share any relevant experiences that showcase your commitment to helping residents.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the specific role. Mention your experience with tenancy management and how it aligns with the responsibilities of a Senior Housing Officer.
Demonstrate Problem-Solving Skills:As a Senior Housing Officer, you'll face complex challenges. Use your application to provide examples of how you've successfully navigated difficult situations in the past. We want to see your resilience and ability to manage tough conversations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at Insight Executive Group
✨Know Your Stuff
Make sure you brush up on housing legislation and welfare benefits before the interview. Understanding the challenges facing social housing residents will show that you're not just interested in the role, but that you genuinely care about making a difference.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in tenancy management and income recovery. Think about times when you've successfully managed complex cases or resolved challenging conversations—these stories will help you stand out.
✨Demonstrate Your People Skills
As a Senior Housing Officer, building trust with residents and stakeholders is key. Be ready to discuss how you've built relationships in previous roles and how you approach community engagement. This will show that you can connect with people and foster a positive environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your interest and helps you gauge if the organisation is the right fit for you.
