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- Tasks: Lead and manage cleaning, porterage, and security teams in a healthcare setting.
- Company: Join a global FM service provider dedicated to excellence in healthcare.
- Benefits: Competitive salary up to £42k, full-time role with career growth opportunities.
- Why this job: Make a real difference in healthcare by ensuring a clean and safe environment.
- Qualifications: Experience in people management and understanding of contract requirements essential.
- Other info: Dynamic team environment with a focus on continuous improvement and operational excellence.
The predicted salary is between 30000 - 42000 £ per year.
Insight Executive Group are delighted to be working with a global FM service provider who are looking for a Soft Services Manager for one of their healthcare sites in Oxford. This is a full time permanent position with a starting salary of up to £42k with an ASAP start.
The Soft Services Manager will manage the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create an environment that satisfies our customers and provides an enjoyable experience.
Responsibilities
- Developing the contract cleaning service to meet SLA and client requirements
- Recruit, train, monitor and coordinate a skilled team across operational activities to maximise cleaning efficiency, performance and safety
- Managing plans and resource service delivery requirements, including contingencies, so contract conditions are always met
- Working with the Head of Soft FM/Account Director in monitoring and recording service activities and levels of performance to demonstrate contract compliance, improve efficiencies and foster continuous improvement
- Developing relationships with all shifts/teams to continuously improve knowledge and understanding of the operational needs of the business so that all solutions are operationally viable
- Operating and contributing as a member of the Management team and undertaking any other duties reasonably required by the Head of Soft FM/Account Director
- Collating, analysing and reviewing information e.g. budgets, hours and forecasts to monitor and report on performance
- Monitoring and reporting on cleaning service performance and overall trends in service delivery, identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery
Qualifications
- IOSH Managing Safely
- An understanding of the contract requirements and obligations relating to the relevant service lines
- Excellent people management skills and experience in managing a team
- Ability to allocate and monitor workloads
If you match the above criteria and are interested in the role, please send your CV through for a detailed chat - many thanks.
Facilities Manager in London employer: Insight Executive Group
Contact Detail:
Insight Executive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field, especially those working in healthcare. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your experience aligns with their goals, especially in managing teams and improving service delivery. Be ready to share specific examples!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the right fit for your skills.
We think you need these skills to ace Facilities Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Soft Services Manager role. Highlight your people management skills and any relevant experience in facilities management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to creating an enjoyable experience for our customers.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or managed teams effectively in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Insight Executive Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Soft Services Manager, especially in a healthcare setting. Brush up on your knowledge of contract cleaning services, SLAs, and how to manage teams effectively. This will show that you're not just interested in the role but also prepared for it.
✨Showcase Your People Skills
Since this role involves managing teams, be ready to discuss your experience with people management. Prepare examples of how you've recruited, trained, and motivated teams in the past. Highlight any specific challenges you faced and how you overcame them to improve team performance.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to manage service delivery issues or improve efficiencies. Be prepared to share these examples during the interview, focusing on your analytical skills and how you liaised with stakeholders to find solutions.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to soft services and how they measure success. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
