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- Tasks: Lead and manage Soft FM operations, ensuring high standards in cleaning, waste management, and customer service.
- Company: Join a reputable NHS Trust in London dedicated to patient care and safety.
- Benefits: Competitive pay of £230–£250 per day, with a flexible contract length.
- Why this job: Make a real difference in healthcare by maintaining safe and clean environments for patients and staff.
- Qualifications: Experience in Soft FM operations and strong leadership skills required.
- Other info: Opportunity for professional growth in a dynamic healthcare setting.
We are assisting a London NHS Trust with the recruitment of an experienced FM Lead on a 3–6‑month contract. The ideal candidate will have a strong background in Soft FM operations within healthcare or similarly complex environments, with proven leadership capability and a focus on delivering safe, compliant, and high‑quality facilities services.
As FM Lead, you will oversee cleaning, waste, hygiene, sustainability initiatives, and customer service functions across the Trust, ensuring services are compliant, efficient, and aligned with operational needs. This role is critical in maintaining safe, clean environments for patients, visitors, and staff while supporting ongoing service improvement.
Key responsibilities:
- Cleaning and Hygiene Standards
- Implement and monitor robust cleaning schedules across wards, public areas, offices, and clinical spaces.
- Ensure full compliance with NHS Infection Prevention and Control (IPC) guidelines and the National Cleaning Standards 2025.
- Conduct routine audits and inspections, resolving any issues swiftly.
- Lead, manage, and support cleaning teams, ensuring training and adherence to protocols.
- Investigate hygiene incidents, outbreaks, or service lapses, and implement corrective actions.
- Waste Management and Sustainability
- Oversee compliant waste segregation, storage, collection, and disposal in line with NHS requirements and environmental legislation.
- Promote recycling initiatives and lead sustainability improvements to reduce environmental impact.
- Ensure robust management of clinical, infectious, and hazardous waste streams.
- Deliver staff training and reinforce correct waste handling practices.
- Customer Service and Stakeholder Engagement
- Provide excellent customer service to patients, clinical teams, visitors and staff.
- Act as the central point of contact for Soft FM queries, concerns and service requests.
- Work collaboratively with clinical and administrative teams to ensure services meet operational priorities.
- Facilitate regular stakeholder review meetings to discuss performance, targets, and service feedback.
- Compliance, Reporting and Continuous Improvement
- Ensure all FM service lines comply with NHS policies, statutory regulations, contractual requirements and service specifications.
- Maintain precise records for audits, inspections, risk assessments and performance reporting.
- Analyse service delivery data to identify trends, root causes, and opportunities for improvement.
- Lead continuous improvement initiatives, embedding innovation and best practice across FM services.
- Staff Training and Development
- Identify development needs within the Soft FM workforce, coordinating training and competency programmes.
- Promote a positive, inclusive workplace culture focused on safety, teamwork and service excellence.
- Conduct regular staff performance reviews, providing feedback, coaching, and development support.
If you would like to be considered for the FM Lead contract role within a London NHS Trust at £230–£250 per day (Outside IR35), please submit your CV for immediate consideration.
FM Lead employer: Insight Executive Group
Contact Detail:
Insight Executive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Lead
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join relevant online groups, and don’t be shy about reaching out to current or former employees of the NHS Trust. We all know that sometimes it’s not just what you know, but who you know!
✨Ace the Interview
Prepare for your interview by researching the NHS Trust and understanding their values and goals. We recommend practising common interview questions and thinking about how your experience aligns with the FM Lead role. Confidence is key, so show them you’re the right fit!
✨Follow Up
After your interview, don’t forget to send a thank-you email! It’s a great way to express your appreciation and reiterate your interest in the position. We believe this small gesture can make a big difference in keeping you top of mind.
✨Apply Through Our Website
Make sure to apply through our website for the best chance at landing the job! We streamline the application process and ensure your CV gets the attention it deserves. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace FM Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Soft FM operations, especially within healthcare. We want to see how your background aligns with the key responsibilities listed in the job description.
Showcase Leadership Skills: As an FM Lead, your leadership capability is crucial. Use your application to demonstrate past experiences where you’ve successfully led teams or managed projects, particularly in compliance and service improvement.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences are easy to understand. This helps us see your fit for the role quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the NHS Trust.
How to prepare for a job interview at Insight Executive Group
✨Know Your FM Basics
Make sure you brush up on your knowledge of Soft FM operations, especially within healthcare settings. Familiarise yourself with NHS Infection Prevention and Control guidelines and the National Cleaning Standards 2025, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you've successfully managed teams or improved service delivery. Be ready to discuss how you’ve handled challenges in previous roles, particularly in maintaining compliance and quality standards.
✨Engage with Customer Service Scenarios
Since customer service is key in this role, be prepared to discuss how you would handle various stakeholder interactions. Consider potential scenarios involving patients, clinical teams, and visitors, and think about how you would ensure their needs are met while maintaining operational priorities.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by discussing any initiatives you've led or been part of. Highlight how you've used data analysis to identify trends and implement changes that enhance service delivery, ensuring you align with the Trust's goals for high-quality facilities services.
