At a Glance
- Tasks: Support individuals in achieving independence and managing their housing needs.
- Company: Respected housing and support provider in the West Midlands.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Other info: Immediate start available; dynamic role with opportunities for personal growth.
- Why this job: Empower people to overcome challenges and transition into long-term accommodation.
- Qualifications: Experience in supported housing or social care is preferred.
Location: Birmingham
Salary: 18-20 Umbrella
Hours: 37.5 shift work Monday-Friday
Duration: Interim cover - 4-6 weeks initially
Driver: Yes - Travel essential around Birmingham
An Enhanced DBS on the update service will be required to start role. Immediate start.
We are currently recruiting for a Housing Support Officer on behalf of a respected housing and support provider operating across the West Midlands. This role is based in Birmingham and requires a car driver. This is an excellent opportunity for an experienced support professional to join a dedicated team working with individuals who require housing-related support to achieve greater independence, improve their wellbeing, and successfully transition into long-term accommodation.
The successful candidate will manage a caseload of tenants, providing tailored support, coordinating access to services, and helping individuals overcome barriers to independent living.
The Role
As a Housing Support Officer, you will play a key role in delivering person-centred support to tenants living within supported accommodation services. Working closely with internal teams and external agencies, you will help individuals develop life skills, sustain their tenancies, and progress towards their personal goals.
Key responsibilities will include:
- Managing a caseload of tenants and delivering regular one-to-one support sessions.
- Conducting needs and risk assessments, support plans, and reviews.
- Developing tailored support programmes that promote independence and positive outcomes.
- Supporting individuals to access welfare benefits, healthcare, education, training, employment, and community services.
- Identifying barriers to progression and providing practical and emotional support to overcome them.
- Supporting tenants through move-on and resettlement processes into permanent accommodation.
Housing & Tenancy Management
- Assisting prospective tenants through assessment, viewing, sign-up, and move-in processes.
- Ensuring tenants understand their tenancy or licence agreements and associated responsibilities.
- Supporting rent collection and income maximisation through benefit applications and budgeting support.
- Monitoring tenancy sustainment and escalating concerns where appropriate.
- Working to minimise void periods and support efficient occupancy of accommodation.
About You
To be successful as a Housing Support Officer, you will ideally have:
- Previous experience within supported housing, homelessness services, social care, tenancy sustainment, or a similar support environment.
- Experience managing caseloads and delivering person-centred support.
- Strong knowledge of welfare benefits, housing support, safeguarding, and risk management.
- Excellent communication and relationship-building skills.
- The ability to motivate and empower individuals facing multiple and complex challenges.
- Strong organisational skills with the ability to manage competing priorities effectively.
- A commitment to equality, diversity, inclusion, and delivering high-quality support services.
If you are passionate about supporting people to achieve independence and are looking for your next challenge within the housing and support sector, we would be keen to hear from you.
Housing Support Officer in Birmingham employer: Insight Executive Group
As a local authority in Bedfordshire, we pride ourselves on being an excellent employer that values our employees' contributions to the community. Our work culture is centred around customer focus, equality, and diversity, providing a supportive environment where you can thrive professionally. With opportunities for growth within the planned works team and a commitment to maintaining high standards in housing services, we offer a meaningful role that directly impacts the lives of residents while enjoying the benefits of hybrid working.
