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- Tasks: Lead multi-disciplinary teams to deliver high-quality facilities management services.
- Company: Global tech-led facilities management service provider with a focus on innovation.
- Benefits: Competitive salary, car allowance, hybrid working, and leadership development.
- Why this job: Make a real impact in public sector projects while driving innovation and sustainability.
- Qualifications: Significant leadership experience in facilities management and strong relationship management skills.
- Other info: Opportunity for career growth in a dynamic and accountable environment.
The predicted salary is between 68000 - 102000 £ per year.
Location: Reigate, Surrey (Hybrid)
Salary: £85,000 + £7,200 car allowance
Contract value: circa £30m
We’re supporting a global, technology-led facilities management service provider to appoint an Account Director for a high-profile large public sector local authority account in Surrey. This is a senior leadership role with full operational and commercial accountability, leading multi-disciplinary teams and a complex supply chain across a Total Facilities Management (TFM) environment. You’ll take ownership of performance, culture, continuous improvement, and client relationships ensuring safe, consistent, and exceptional service delivery at scale.
The role:
- Service delivery leadership: Lead internal teams and subcontract partners to deliver safe, consistent, high-quality TFM services.
- QSHEW & best practice: Implement best-practice processes in line with company policy and client standards across quality, H&S, environmental and technical compliance.
- Supply chain performance: Drive supplier governance, performance measurement, and continual improvement.
- Financial & commercial accountability: Own budget delivery, financial reporting, risk management, and profitability against agreed targets.
- Client & stakeholder management: Act as senior point of contact, managing relationships at all levels and ensuring excellent contract interfaces.
- Performance reporting: Produce monthly client performance reporting and provide clear updates across people, client, and financial metrics.
- Continuous improvement: Drive savings, innovation, sustainability and social value outcomes in a highly accountable environment.
- Emergency escalation: Lead in emergency situations and ensure appropriate escalation and communication.
- People leadership: Line manage, mentor, coach and develop senior teams, building a high-performing, customer-focused culture.
- Capital projects oversight: Ensure delivery and reporting across stakeholders meets and exceeds expectations.
About you:
We’re looking for a confident, credible operator with strong commercial instincts and public sector stakeholder maturity. You’ll ideally bring:
- Significant leadership experience within an FM service provider environment, operating at Account Director / senior contract level.
- Proven experience on Local Authority contracts (essential) within a TFM / multi-service-line delivery model.
- Track record of leading a large, quality-led P&L contract with a substantial budget.
- Excellent relationship management skills, able to influence senior stakeholders and lead teams through complexity.
- Strong governance mindset across compliance, reporting, and risk management.
- An FM qualification (desirable) and Health & Safety qualification (preferred).
Interested? For a confidential conversation about this opportunity, contact: Mike Kennedy, Principal Consultant – Permanent Placements, Insight Executive.
Account Director in Surrey employer: Insight Executive Group (IEG)
Contact Detail:
Insight Executive Group (IEG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an Account Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to Total Facilities Management and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you've successfully managed large contracts in the past. Highlight your ability to build relationships with stakeholders and drive performance – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Account Director in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Director role. Highlight your leadership experience in facilities management and any relevant local authority contracts you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven performance and built strong relationships in previous positions. We love a good story!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like budget management or improvements in service delivery. Numbers speak volumes to us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Insight Executive Group (IEG)
✨Know Your Numbers
As an Account Director, you'll be expected to manage substantial budgets and KPIs. Brush up on your financial acumen and be ready to discuss how you've successfully managed budgets in the past. Prepare specific examples that highlight your ability to drive profitability and savings.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Be prepared to share your experiences in leading multi-disciplinary teams and managing complex supply chains. Think of instances where you’ve motivated your team or improved service delivery, and be ready to discuss your approach to people management.
✨Build Trust with Stakeholders
Relationship management is key for this position. Have examples ready that demonstrate how you've built trust with senior stakeholders in previous roles. Discuss your strategies for maintaining strong client relationships and how you handle difficult conversations or conflicts.
✨Emphasise Continuous Improvement
The job description highlights a focus on innovation and continuous improvement. Prepare to talk about initiatives you've led that resulted in enhanced service delivery or operational efficiencies. Be specific about the outcomes and how they benefited the organisation and its clients.
