Quality Manager in Reading

Overview

Quality Manager (FM – Hard Services | Healthcare | PFI)

Client: ISS | Location: Site-based – Prospect Park Hospital | Salary: up to £70,000

Insight Executive is partnering with ISS to appoint a Quality Manager for a key healthcare site at Prospect Park Hospital.

The opportunity

This is a front-line FM Quality role on a live healthcare site, sitting on site with the client. The client knows exactly what they need, is highly engaged, and expects a Quality lead who understands the realities of delivering Hard Services in a regulated environment — ideally with PFI contract exposure.

You’ll be the go-to Quality lead for the FM service, driving compliance, continuous improvement, audits, reporting and performance across the contract.

Responsibilities

• Owning and improving the Quality Management System across the Hard FM service
• Leading audits, inspections and compliance activity (internal, client and external)
• Managing non-conformances, corrective/preventative actions and root-cause investigations
• Producing clear, credible quality reporting and performance insights
• Supporting operational teams to embed quality into day-to-day delivery
• Working closely with the on-site client team to align expectations, standards and outcomes

What we’re looking for (essentials)

• Quality management experience within Facilities Management
• Strong Hard Services knowledge (essential)
• Healthcare FM experience (essential)
• Recognised ISO 9001 Internal Auditor qualification (or working towards) (essential)
• Able to work closely with a well-informed, hands-on client team

Strong advantage

• Exposure to PFI contracts

How to apply

Interested?

To apply or have a confidential chat, contact Mike Kennedy, Principal Consultant at Insight Executive

If you’re an FM Quality professional with Hard Services and healthcare experience (and ISO 9001 internal audit capability), this is a high-impact role on a site where quality genuinely matters.