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For Companies At a Glance
- Tasks: Lead quality management and compliance in a dynamic healthcare environment.
- Company: Join ISS, a global leader in facilities and workplace services.
- Benefits: Competitive salary up to ÂŁ70,000 and opportunities for professional growth.
- Why this job: Make a real impact on quality standards in healthcare services.
- Qualifications: Experience in quality management and strong knowledge of Hard Services required.
- Other info: Work closely with engaged clients and drive continuous improvement.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Insight Executive is partnering with ISS to appoint a Quality Manager for a key healthcare site at Prospect Park Hospital.
Why ISS
ISS is a global facilities and workplace services provider, trusted to run complex, high-compliance environments where service quality, safety and customer experience genuinely matter. This is a business that invests in standards, systems and people – and gives you the platform to make quality work properly (not just “tick-box” quality).
The opportunity
This is a front-line FM Quality role on a live healthcare site, sitting on site with the client. The client knows exactly what they need, is highly engaged, and expects a Quality lead who understands the realities of delivering Hard Services in a regulated environment — ideally with PFI contract exposure. You’ll be the go-to Quality lead for the FM service, driving compliance, continuous improvement, audits, reporting and performance across the contract.
What you’ll be doing
- Owning and improving the Quality Management System across the Hard FM service
- Leading audits, inspections and compliance activity (internal, client and external)
- Managing non-conformances, corrective/preventative actions and root-cause investigations
- Producing clear, credible quality reporting and performance insights
- Supporting operational teams to embed quality into day-to-day delivery
- Working closely with the on-site client team to align expectations, standards and outcomes
What we’re looking for (essentials)
- Quality management experience within Facilities Management
- Strong Hard Services knowledge (essential)
- Healthcare FM experience (essential)
- Recognised ISO 9001 Internal Auditor qualification (or working towards) (essential)
- Able to work closely with a well-informed, hands-on client team
Strong advantage: Exposure to PFI contracts
If you’re an FM Quality professional with Hard Services and healthcare experience (and ISO 9001 internal audit capability), this is a high-impact role on a site where quality genuinely matters.
Quality Manager employer: Insight Executive Group (IEG)
Contact Detail:
Insight Executive Group (IEG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for the interview by researching ISS and their quality management practices. Show them you understand their commitment to high standards and how your experience aligns with their needs. We want to see you shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and continuous improvement. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your quality management experience in Facilities Management, especially within healthcare. We want to see how your skills align with the role, so don’t be shy about showcasing your Hard Services knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Quality Manager role at ISS. Mention your ISO 9001 Internal Auditor qualification and any relevant PFI contract exposure to grab our attention.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive compliance and continuous improvement. We love numbers and results, so if you’ve improved quality metrics or led successful audits, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Insight Executive Group (IEG)
✨Know Your Quality Management Systems
Make sure you brush up on your knowledge of Quality Management Systems, especially in the context of Hard Services. Be ready to discuss how you've owned and improved these systems in previous roles, as this will show your understanding of what ISS is looking for.
✨Prepare for Compliance Questions
Expect questions about audits, inspections, and compliance activities. Think of specific examples where you've managed non-conformances or led corrective actions. This will demonstrate your hands-on experience and ability to drive quality in a regulated environment.
✨Showcase Your Healthcare FM Experience
Since this role is in a healthcare setting, be prepared to talk about your experience in Healthcare FM. Highlight any relevant projects or challenges you've faced, and how you ensured service quality and safety in those situations.
✨Engage with the Client's Needs
Understand that the client expects a collaborative approach. Prepare to discuss how you've worked closely with client teams in the past to align expectations and outcomes. This will show that you can effectively communicate and build relationships in a high-compliance environment.
