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- Tasks: Join a major digital transformation programme, supporting migration from Google Workspace to Microsoft 365.
- Company: Be part of a dynamic team within the Chief Digital Information Office.
- Benefits: Competitive daily rate, hands-on experience, and a chance to shape digital services.
- Why this job: Play a key role in a high-profile project that impacts government digital services.
- Qualifications: Active SC clearance and experience in IT support and data migrations.
- Other info: Great opportunity for career growth in a fast-paced environment.
Insight Executive is supporting our client on a major digital transformation programme and is now looking for an Application Operations Engineer to join the team. This is an opportunity to play a hands-on role in a high-profile migration programme, supporting the move from Google Workspace to Microsoft 365 across a large and complex government environment.
Working within the Chief Digital Information Office, you will join the Digital Enterprise Services team, which provides and supports infrastructure, telephony, networks, WiFi, cloud capability, end-user devices and software across the Cabinet Office estate. Reporting to the Cloud Operations Manager, you will play a key role in migration remediation activity, helping to resolve issues, manage data challenges and support users during a critical phase of change.
What you’ll be doing:
- Acting as a key point of contact for data remediation linked to the move from Google Workspace to M365
- Troubleshooting migration issues across Google Workspace and AODocs
- Modifying data using user interfaces, admin consoles and API tools such as GAM
- Managing and triaging incoming migration issues
- Maintaining regular contact with users to understand needs and resolve challenges
- Building effective working relationships with the Microsoft migration team
- Supporting the Digital Records Management team with the AODocs document library
- Working with the Project Delivery team on the migration of data out of Google Workspace
- Creating documentation, training materials, processes and service desk knowledge articles
What we’re looking for:
Essential:
- Active SC clearance
- Experience working in 3rd line support within a busy IT support environment
- Experience in data migrations and migration tools
- Strong experience using Google Apps Manager (GAM)
- Experience managing SaaS-based messaging platforms such as Google Workspace and Office 365
- Confidence dealing with senior stakeholders and VIP users
Desirable:
- Experience with AD, MS Exchange and SharePoint
- Experience managing and administering Microsoft 365 and SharePoint
- Good understanding of change management principles relating to messaging platform change
- Experience with document management systems such as AODocs
- Experience managing a large Google Workspace domain, including third-party tools
Technical skills:
- Troubleshooting and investigation
- GAM commands
- Google Drive
- Google Workspace administration
This is a great opportunity to join a team at the centre of a major government transformation programme and support the delivery of better digital services across the Cabinet Office.
For a confidential conversation, please contact Tim Wolverson, Practice Lead – Digital Transformation and Change.
Application Operations Engineer employer: Insight Executive Group (IEG)
Contact Detail:
Insight Executive Group (IEG) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with migration projects. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Google Workspace and Microsoft 365 migrations. This will help you stand out during interviews and showcase your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your troubleshooting experiences and how you've managed data challenges in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Application Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Operations Engineer role. Highlight your experience with data migrations, Google Workspace, and Microsoft 365. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention your troubleshooting experience. We love candidates who can tackle migration issues head-on, so share specific examples of how you've resolved challenges in the past.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Insight Executive Group (IEG)
✨Know Your Migration Tools
Make sure you brush up on your knowledge of Google Apps Manager (GAM) and other migration tools. Be ready to discuss how you've used these tools in past projects, especially in data migrations. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled complex issues in a busy IT support environment. Highlight your experience with troubleshooting migration issues, as this role will require you to resolve challenges quickly and efficiently.
✨Build Relationships
Emphasise your ability to build effective working relationships, especially with senior stakeholders and VIP users. Think of examples where you've successfully managed communications and resolved issues for high-profile clients, as this will be crucial in the role.
✨Understand Change Management
Familiarise yourself with change management principles related to messaging platform changes. Be prepared to discuss how you've navigated similar transitions in the past, as this will demonstrate your understanding of the complexities involved in such migrations.