Senior Practice Lead - Adoption & Change Management

This hybrid position requires office/client visits three times a week.

• Lead and grow a high‑performing ACM practice.
• Provide inspirational leadership to a geographically distributed team.
• Drive a positive, collaborative culture with a strong focus on performance, enablement, and career development.
• Conduct regular performance, coaching, and development conversations, ensuring clear objectives and progression paths.
• Own practice performance and operations.
• Full end‑to‑end responsibility for the ACM services business, including revenue, gross profit, utilisation, and project outcomes.
• Ensure effective resource planning and high utilisation while maintaining quality and client satisfaction.
• Oversee delivery excellence across multiple concurrent client engagements.
• Shape and evolve our offerings.
• Build and refine standardised change management offerings, initially focused on Microsoft Copilot adoption and broader Microsoft 365, then expanding to other technologies (e.g., AI, devices, Google Workspace, AWS).
• Identify market demand and emerging trends, and translate them into scalable, repeatable services.
• Work closely with architecture, engineering, and other practices to create end‑to‑end solutions.
• Drive sales and pre‑sales activity.
• Act as a senior change subject matter expert in client engagements, pitches, and workshops.
• Partner with sales and pre‑sales teams to shape proposals, respond to RFPs and close complex consulting deals.
• Support and coach consultants in pre‑sales conversations to build commercial acumen across the team.
• Vendor and stakeholder engagement.
• Develop strong, mutually beneficial relationships with key vendors and partners.
• Collaborate closely with country leaders and EMEA services stakeholders to align strategy and execution.
• Ensure alignment with Insight’s broader services strategy, processes, and standards.

• Experience in organisational change management, with a strong focus on technology‑enabled change.
• Proven leadership of a consulting practice or services team, including responsibility for P&L/financial targets, utilisation, and delivery.
• Experience in a consulting environment.
• Strong record of pre‑sales and client‑facing work: shaping solutions, responding to proposals, and presenting at senior stakeholder level.
• Demonstrable experience leading and developing high‑performing teams in a fast‑paced, target‑driven environment.
• Excellent communication, storytelling, and stakeholder management skills; able to influence at C‑suite level and build trusted relationships.
• Experience delivering successful projects for demanding clients, with high expectations of quality and outcomes.
• Strong organisational skills with the ability to oversee multiple complex engagements simultaneously.
• Experience across multiple technology stacks (e.g., Microsoft 365/Copilot, Google Workspace, AWS) and interest in AI, devices, and digital workplace innovation.
• Background in IT services, systems integrators, or large technology consultancies.
• Experience working within a globally diverse environment and a strong commitment to equality, diversity, and inclusion.
• Familiarity with ITIL or project management methodologies and qualifications.

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. Insight is committed to providing equal opportunities for all applicants and recognises and values the unique talents and perspectives of individuals with disabilities. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.