Client Ops Specialist in London

Location: Sheffield, 3 days a week in office.

About Insight: Insight is a Fortune 500‑ranked global provider of hardware, software, cloud, and service solutions. We help our clients define, architect, implement, and manage technology today—while transforming for tomorrow. Operations is the heartbeat of Insight. Our teams are passionate about delivering excellence to our clients, partners, and colleagues by proactively managing people, products, technology, information, and time to achieve exceptional results.

The Role: As a Client Operations Specialist, you’ll play a key role in managing the end‑to‑end client experience—from purchase to pay. You’ll be the day‑to‑day point of contact for customers, ensuring orders are processed accurately, queries are resolved quickly, and service levels are consistently high. Working closely with Sales, internal teams, and external partners, you’ll help maintain strong client relationships and support repeat business through professionalism, speed, and attention to detail.

Key Responsibilities:

• Respond promptly and professionally to internal and external client queries, ensuring excellent service at all times.
• Collaborate with internal teams to ensure client requests are actioned within agreed timescales.
• Support Sales teams by ensuring compliance with company policies and procedures.
• Liaise with distributors, chasing and following up on orders to ensure timely shipment.
• Manage internal sales processes, including order processing, contract administration, quote generation, and maintenance renewals.
• Actively manage and update tickets, escalating issues where appropriate.
• Maintain online catalogues, ensuring pricing and product information is accurate and up to date.
• Support sales activity by contributing data to proposals, RFIs, and RFPs when required.

This role may also involve additional duties in line with business needs.

What Success Looks Like:

• High levels of client satisfaction and loyalty.
• Accurate processing of orders and returns within agreed SLAs.
• 100% of client requests responded to or escalated in line with SLA agreements.

What We’re Looking For:

• Experience working in a fast‑paced, high‑performing, and target‑driven environment.
• Excellent written and spoken English.
• Excellent time management skills and ability to work to tight deadlines.
• Strong communication skills and confidence engaging with clients and colleagues.
• Ability to quickly learn new systems and processes.
• A collaborative mindset with a strong customer focus.
• Business Administration qualification or similar.
• Experience using CRM or order management systems.
• General IT or technology product knowledge.
• Previous experience in a sales or client‑facing environment.
• Experience working in a globally diverse organisation, with an interest in equality, diversity, and inclusion.

About Insight: We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things.

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.

Insight is committed to providing equal opportunities for all applicants and recognizes and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.