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- Tasks: Support sales teams, manage client queries, and ensure smooth order processing.
- Company: Insight is a Fortune 500 global provider of IT solutions, transforming technology for clients.
- Benefits: Enjoy flexible working, a supportive environment, and a competitive reward package.
- Why this job: Join a dynamic team, develop your skills, and contribute to meaningful projects.
- Qualifications: Strong communication skills, Microsoft Office proficiency, and experience in a fast-paced environment.
- Other info: This role offers a 12-month contract with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
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Manchester, GB
Client Operations Specialist
Location : Sheffield
3 days a week in office.
About Insight
Insight is a Fortune 500‑ranked global provider of hardware, software, cloud, and service solutions. We help our clients define, architect, implement, and manage technology today—while transforming for tomorrow.
Operations is the heartbeat of Insight. Our teams are passionate about delivering excellence to our clients, partners, and colleagues by proactively managing people, products, technology, information, and time to achieve exceptional results.
The Role
As aClient Operations Specialist, you’ll play a key role in managing the end‑to‑end client experience—from purchase to pay. You’ll be the day‑to‑day point of contact for customers, ensuring orders are processed accurately, queries are resolved quickly, and service levels are consistently high.
Working closely with Sales, internal teams, and external partners, you’ll help maintain strong client relationships and support repeat business through professionalism, speed, and attention to detail.
Key Responsibilities
- Respond promptly and professionally to internal and external client queries, ensuring excellent service at all times
- Collaborate with internal teams to ensure client requests are actioned within agreed timescales
- Support Sales teams by ensuring compliance with company policies and procedures
- Liaise with distributors, chasing and following up on orders to ensure timely shipment
- Manage internal sales processes, including order processing, contract administration, quote generation, and maintenance renewals
- Actively manage and update tickets, escalating issues where appropriate
- Maintain online catalogues, ensuring pricing and product information is accurate and up to date
- Support sales activity by contributing data to proposals, RFIs, and RFPs when required
This role may also involve additional duties in line with business needs.
What Success Looks Like
- High levels of client satisfaction and loyalty
- Accurate processing of orders and returns within agreed SLAs
- 100% of client requests responded to or escalated in line with SLA agreements
What We’re Looking For
- Experience working in a fast‑paced, high‑performing, and target‑driven environment
- Excellent written and spoken English
- Excellent time management skills and ability to work to tight deadlines
- Strong communication skills and confidence engaging with clients and colleagues
- Ability to quickly learn new systems and processes
- A collaborative mindset with a strong customer focus
- Business Administration qualification or similar
- Experience using CRM or order management systems
- General IT or technology product knowledge
- Previous experience in a sales or client‑facing environment
- Experience working in a globally diverse organisation, with an interest in equality, diversity, and inclusion
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity – there’s a reason our average employee tenure is over 6 years.
We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.
We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
A full job description will be provided upon application.
Insight is committed to providing equal opportunities for all applicants and recognizes and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.
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Inside Sales Associate employer: Insight Enterprises, Inc.
Contact Detail:
Insight Enterprises, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Associate
✨Tip Number 1
Familiarise yourself with Insight's core values: Hunger, Heart, and Harmony. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Brush up on your knowledge of Microsoft Office, especially Excel and Outlook, as these tools are essential for the role. Being able to showcase your proficiency in these applications can give you an edge in the selection process.
✨Tip Number 3
Prepare to discuss your experience in a fast-paced, target-driven environment. Think of specific examples where you've successfully managed tight deadlines or collaborated with teams to achieve sales goals.
✨Tip Number 4
Research the latest trends in IT services and solutions. Being knowledgeable about current technologies and how they impact client needs will demonstrate your proactive approach and genuine interest in the industry.
We think you need these skills to ace Inside Sales Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and administration. Emphasise your ability to work in a fast-paced environment and your proficiency with Microsoft Office and CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Inside Sales Associate role. Mention your understanding of client needs and your proactive approach to problem-solving.
Highlight Relevant Skills: In your application, clearly outline your time management skills and ability to work unsupervised. Provide examples of how you've successfully collaborated with teams in previous roles.
Showcase Your Values: Demonstrate your alignment with Insight's core values of Hunger, Heart, and Harmony. Share experiences that reflect these values and your commitment to diversity and inclusion in the workplace.
How to prepare for a job interview at Insight Enterprises, Inc.
✨Know the Company Values
Before your interview, take some time to understand Insight's core values: Hunger, Heart, and Harmony. Be prepared to discuss how these values resonate with you and how you can embody them in your role as an Inside Sales Associate.
✨Demonstrate Your Communication Skills
As a key member of the Client Operations team, effective communication is crucial. Practice articulating your thoughts clearly and confidently, both verbally and in writing, to showcase your proficiency in English and your ability to engage with clients and teammates.
✨Showcase Your Administrative Experience
Highlight any previous experience you have with administration and ordering systems, especially CRM tools. Be ready to provide examples of how you've successfully managed sales processes, handled client queries, or collaborated with internal departments in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and time management skills. Think of specific situations where you had to meet tight deadlines or manage multiple tasks simultaneously, and be ready to explain how you handled them effectively.