At a Glance
- Tasks: Manage customer queries and take product photos for e-commerce platforms.
- Company: Join a fantastic non-profit company in Northwest Milton Keynes.
- Benefits: Competitive pay, long-term role, and a supportive work environment.
- Other info: Full-time hours with a positive and proactive culture.
- Why this job: Be part of a team that values customer service and innovation.
- Qualifications: Hands-on attitude, good IT skills, and excellent communication.
Insight Employment are seeking a Customer Service Ecommerce Operative to work for a client of ours in Northwest Milton Keynes.
The Role:
- You will be working in the heart of a fantastic non-profit company. Your main purpose as a Customer Service Operative is to manage questions and queries regarding products on the client’s website and Ebay and other E-Commerce platforms that are being sold on site.
Key Responsibilities:
- Taking photos of the products
- Working on a timeline
- Attention to detail
- Data entry
- Good level of IT skills and prior knowledge of selling
- You will be able to understand health and safety procedures and be able to work in a safe manner to ensure your own safety and safety of others
- Ability to perform other duties as required within the department or warehouse
Requirements:
- Must be hands-on and proactive with a positive "can do attitude".
- Must be customer focused.
- Must have a disciplined approach to work including the ability to work under pressure and meet tight deadlines while maintaining focus, and great attention to detail.
- Actively promoting and engaging with new ways of working and warehouse processes
- Must be self-aware, resilient, optimistic, and open to change
- Must have a keen eye for Health & Safety, reporting all relevant incidents and potential issues
- Must have excellent written and oral English communication skills
- Must have excellent timekeeping.
Shift/Hours:
Working Full time Monday-Thursday 08:00am-16:15pm and Fridays are 08:00am-16:00pm
Rates:
£13.45p/h. Long term role. This is a great opportunity to join a company with lots of added benefits, if this sounds like your next career move, please submit your CV.
Unfortunately, due to the high number of responses we receive it is not always possible to respond to every application. If you do not hear back from us within 7 days, please assume that you have been unsuccessful on this occasion. We will, however, retain your details in the file and may contact you should another suitable vacancy arise.
Locations
Customer Service Ecommerce Operative in Bradwell, Milton Keynes employer: Insight Employment
Join a fantastic non-profit company in Northwest Milton Keynes as a Customer Service Ecommerce Operative, where you will be part of a supportive and dynamic work culture that values your contributions. With a focus on employee growth and development, this role offers long-term stability and the chance to engage in meaningful work while enjoying competitive pay and a positive team environment. Embrace the opportunity to make a difference while honing your skills in a hands-on, customer-focused role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Ecommerce Operative in Bradwell, Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Insight Employment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Insight Employment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Ecommerce Operative in Bradwell, Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Insight Employment:Your cover letter is your chance to shine! Tell us why you want to work at Insight Employment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Insight Employment!
How to prepare for a job interview at Insight Employment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
