Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales teams and manage client queries in a fast-paced environment.
- Company: Join Insight, a Fortune 500 global IT services provider with a collaborative culture.
- Benefits: Enjoy competitive pay, hybrid work, and a supportive environment for growth.
- Why this job: Be part of a dynamic team making a real impact in technology solutions.
- Qualifications: Experience in sales or administration, strong communication skills, and teamwork.
- Other info: Diverse workplace with opportunities for creativity and autonomy.
The predicted salary is between 28800 - 43200 £ per year.
Location: Manchester Office. Hybrid - 3 days a week
About us: Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow. Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time.
The Client Operations team manages the full client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication with internal and external clients to assist with inquiries, problem solve matters, and resolve any outstanding issues. As the client-facing day to day contact for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, the reputation of the organisation is enhanced, and repeat business is successfully secured.
The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction.
Key responsibilities:
- Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients.
- Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
- Ensure the Sales teams compliance with Insight’s policies and procedures.
- Communicate directly with Insight’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements.
- Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
- Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
- Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them.
- Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager.
This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager.
Key skills and experience required:
- Experience of working within a high performing team within a fast-paced, target driven environment.
- Holds relevant professional Business Administration qualification, accreditation and or certification.
- High level of written and spoken English.
- A confident, outward-looking, proactive communicator.
- Fully conversant with Microsoft Office suite (Outlook, Excel, and Word).
- Previous experience using administration and ordering systems (such as CRM).
- Excellent time management skills and ability to work unsupervised, to tight deadlines.
- Demonstrates general IT product knowledge of current information technologies.
- Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients.
- Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion.
- Ability to understand client needs and collaborate effectively with teammates.
- Previous working experience gained in a sales environment.
- Ability to learn new systems/processes quickly and effectively.
- A strong team player as well as a proactive individual contributor.
About Insight:
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years. We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.
Application Details:
Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.
Inside Sales Associate - Manchester employer: Insight Direct Ltd
Contact Detail:
Insight Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Associate - Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Insight on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Inside Sales Associate role.
✨Tip Number 2
Prepare for the interview by researching Insight's values: Hunger, Heart, and Harmony. Think of examples from your past that demonstrate how you embody these values, as they'll be looking for a cultural fit just as much as skills.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, consider doing mock interviews with friends or family to refine your responses and ensure you come across as confident and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Insight team.
We think you need these skills to ace Inside Sales Associate - Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Inside Sales Associate role. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your written communication skills. Use clear and professional language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience: If you've worked in a fast-paced sales environment before, make sure to mention it! We love seeing candidates who have experience managing client queries and working within a team to achieve targets.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining us at Insight!
How to prepare for a job interview at Insight Direct Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Insight thoroughly. Understand their core values of Hunger, Heart, and Harmony, and think about how you can embody these in your role as an Inside Sales Associate. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a client-facing role, effective communication is key. Prepare examples of how you've successfully managed client queries or collaborated with teams in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your proactive communication style.
✨Demonstrate Your Time Management Abilities
Given the fast-paced environment, be ready to discuss how you prioritise tasks and manage deadlines. Share specific instances where you’ve juggled multiple responsibilities effectively, showcasing your ability to work unsupervised while still delivering results.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client issues. Think of scenarios where you had to escalate a problem or manage a difficult client situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
