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- Tasks: Engage with customers, process loan agreements, and support them throughout their loan journey.
- Company: Join Evlo, a top-rated consumer finance leader with 15 years of success and a 4.7-star TrustPilot rating.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a customer-focused team that values your growth and offers dynamic career opportunities.
- Qualifications: Strong communication skills, customer-focused mindset, and a passion for teamwork are essential.
- Other info: Experience comprehensive training and enjoy charity volunteering days to give back to the community.
The predicted salary is between 21600 - 30000 £ per year.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role: As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary: Up to £30,000 depending on experience.
Rewards: Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Contact Detail:
Insight Appointments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences that showcase your strong communication skills and ability to build rapport. Think of specific situations where you successfully resolved customer issues or exceeded targets, as these will resonate well with the hiring team.
✨Tip Number 3
Research the financial services industry trends and challenges. Being knowledgeable about current market conditions can help you engage in meaningful conversations during interviews and show your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Evlo on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Account Manager role, which can give you an edge in your application process.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with clients. Mention specific examples of how you've successfully managed customer accounts in the past.
Highlight Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively communicated with customers, both over the phone and face-to-face, to resolve issues or provide support.
Showcase Teamwork and Self-Development: Mention any experiences where you've worked as part of a team or taken initiative for self-development. This aligns with Evlo's values and shows that you're a good fit for their culture.
How to prepare for a job interview at Insight Appointments Ltd
✨Showcase Your Customer Focus
As a Customer Account Manager, demonstrating your customer-centric approach is crucial. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your ability to understand their needs and provide tailored solutions.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider conducting mock interviews with a friend to refine your delivery and ensure you come across as approachable and professional.
✨Emphasise Teamwork and Collaboration
Evlo values teamwork, so be ready to discuss your experiences working in teams. Share specific instances where you collaborated effectively with colleagues to achieve common goals, and express your enthusiasm for contributing to a positive team environment.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, anticipate questions related to your experience with meeting or exceeding goals. Be prepared to share specific metrics or achievements that demonstrate your ability to thrive in a target-driven environment.