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- Tasks: Engage with customers, troubleshoot issues, and drive successful implementations.
- Company: Join Insider, a leading AI-native platform revolutionising customer experience and marketing.
- Benefits: Enjoy flexible work, health perks, team events, and access to 16,000+ online courses.
- Why this job: Be part of a diverse team making a global impact in tech and customer experience.
- Qualifications: Bachelor's in Computer Science and 5+ years in technical deployment and architecture required.
- Other info: No dress code and a commitment to an inclusive workplace culture.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Solution Architect – UK role at Insider.
5 days ago Be among the first 25 applicants
Join to apply for the Solution Architect – UK role at Insider.
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About Us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic . Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards , and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com . According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description
- Proactively engages with and reaches out to customer technical decision-makers and influencers.
- Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation
- Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments
- Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact
- Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions
- Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties
- Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact
- Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer.
What we expect from you?
- Bachelor's Degree in Computer Science or related field
- Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications
- Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts
- Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects
- Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
- Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies
- You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming
While we are conquering the world, we are offering you;
- Mens sana in corpore sano! You’ll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy!
- We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders 🙂
- Vitality – covering for your private medical care
- a chance to work in an international, diverse, and inclusive environment,
- access and opportunity to gain a limitless network all over the globe,
- a chance to become a Shareowner with the Shareowner System that we offer to all Insiders who meet certain criteria,
- to be part of an industry that’s shaping the future of customer experience
- access to many hard and soft skills pieces of training to help you improve and challenge yourself,
- access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge
- space to share your skills through training sessions and workshops if you wish. Sharing is caring!
- the infamous team activities that are bursting with fun,
- no Dress Code!
Was this position made for you? So let’s talk! We’re curious bugs and can’t wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
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Industries
Software Development
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Solution Architect - UK (London) employer: Insider.
Contact Detail:
Insider. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect - UK (London)
✨Tip Number 1
Familiarise yourself with Insider's platform and its unique features. Understanding how our AI-native solutions work will help you engage effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Insider on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and technical expertise. Highlighting successful projects where you've implemented complex solutions will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends and challenges in B2B SaaS and customer experience. Being knowledgeable about the competitive landscape will allow you to speak confidently about how Insider can address these challenges during your interview.
We think you need these skills to ace Solution Architect - UK (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consultative and complex technical deployment projects. Emphasise your technical skills, especially in cloud infrastructures and programming languages mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and marketing technology. Mention specific examples of how you've successfully engaged with technical decision-makers and driven digital transformation in previous roles.
Showcase Communication Skills: Since outstanding verbal and written communication skills are crucial for this role, consider including a brief section in your application that demonstrates your ability to lead and influence teams effectively.
Highlight Problem-Solving Experience: Provide examples of how you've identified and resolved technical blockers in past projects. This will demonstrate your problem-solving abilities and strategic thinking, which are key attributes for a Solution Architect.
How to prepare for a job interview at Insider.
✨Understand the Company and Its Culture
Before your interview, take some time to research Insider's mission, values, and recent achievements. Familiarise yourself with their products and how they impact customer experience. This will help you align your answers with their culture and demonstrate your genuine interest in the company.
✨Showcase Your Technical Expertise
As a Solution Architect, you'll need to highlight your technical skills and experience. Be prepared to discuss specific projects where you've successfully implemented complex solutions. Use examples that showcase your problem-solving abilities and your understanding of cloud and hybrid infrastructures.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle real-world challenges. Think about past experiences where you've had to troubleshoot issues or drive a project from pilot to deployment. Structure your responses using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand. This will show your ability to lead and influence teams, which is crucial for successful project implementation.
