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- Tasks: Join our Customer Success Team to support partners and troubleshoot technical issues.
- Company: Insider One, a leading marketing platform with a diverse global team.
- Benefits: Competitive salary, training opportunities, ESOP, and community engagement projects.
- Why this job: Be part of a mission-driven company making a real impact in tech and marketing.
- Qualifications: Bachelor’s degree and 1+ years in software support or development.
- Other info: Dynamic work environment with global retreats and team-building activities.
The predicted salary is between 30000 - 42000 £ per year.
About us
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.
With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need.
From day one, Insider One’s mission has not only been to build a world-class product company but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Our Partner Success Team consists of people from 31 different nationalities. They are quick learners & problem solvers, forming harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, strategists with a methodological approach, and focused on the ultimate goal of customer success.
What You Will Do
- Play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services.
- Become an excellent communicator while mastering problem-solving skills.
- Work in coordination with the Customer Success Managers and be primarily responsible for supporting a seamless experience for our partners.
- Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements.
- Contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team.
- Meet important SLAs like response time and lead time for issue resolutions.
What You Will Need
- Have a Bachelor’s Degree in Business, Communication, Programming, or Engineering-related fields.
- Have 1+ years of experience in supporting a software product, ideally in SaaS, or experience in MIS or Software Development teams.
- Have a high sense of responsibility and accountability.
- Provide timely responses and follow up systematically.
- Be a natural problem solver with a positive attitude and love for helping others succeed.
- Have good debugging/troubleshooting skills.
- Knowledge of HTML, CSS, or other programming languages would be a plus.
What We Offer
- Be part of a diverse team where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills.
- Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based ‘ESOP’.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- Expect year-round events that turn into lifelong memories.
We provide equal opportunity in a zero-discrimination workplace and embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Technical Support Consultant - UK employer: Insider One
Contact Detail:
Insider One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant - UK
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work at Insider One.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you’d troubleshoot issues and communicate solutions clearly. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for customer success! Be ready to share examples of how you’ve helped others in previous roles. We love candidates who genuinely care about making a difference for partners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our amazing team at Insider One!
We think you need these skills to ace Technical Support Consultant - UK
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making an impact in the tech world.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Insider One
✨Know the Company Inside Out
Before your interview, take some time to research Insider One thoroughly. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their journey.
✨Showcase Your Problem-Solving Skills
As a Technical Support Consultant, you'll need to demonstrate your ability to troubleshoot and resolve issues. Prepare specific examples from your past experience where you successfully solved technical problems or improved processes. This will highlight your analytical thinking and creativity.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and how they relate to the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at Insider One. This shows that you're not just interested in the role, but also in how you can contribute to and grow within the company.
