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- Tasks: Manage and grow existing accounts while identifying upsell opportunities.
- Company: Leading customer engagement platform in Greater London.
- Benefits: Diverse work environment with personal development opportunities.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: 7+ years in Customer Success or Account Management with strong communication skills.
- Other info: Exciting opportunities for career growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
A leading customer engagement platform in Greater London is seeking a Customer Success Manager to own and grow a portfolio of existing accounts. This role involves identifying upsell opportunities, negotiating contracts, and ensuring customer advocacy.
Ideal candidates will have over 7 years of experience in Customer Success or Account Management, strong communication, and negotiation skills. The position offers a diverse work environment and numerous opportunities for personal development.
UK Account Director — Enterprise SaaS Growth & Renewals in London employer: Insider One
Contact Detail:
Insider One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Account Director — Enterprise SaaS Growth & Renewals in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their customer engagement strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your negotiation skills! Since this role involves negotiating contracts, brush up on your techniques. Role-play with a friend or use online resources to get comfortable discussing terms and upselling opportunities.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing familiar faces!
We think you need these skills to ace UK Account Director — Enterprise SaaS Growth & Renewals in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of UK Account Director. Highlight your experience in Customer Success and Account Management, especially any achievements in upselling or contract negotiations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer engagement and how your skills align with our needs. Be specific about your past successes and how they relate to this role.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use clear, concise language and structure your documents well to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Insider One
✨Know Your Accounts
Before the interview, research the company’s existing accounts and their customer engagement strategies. Be prepared to discuss how you can enhance these relationships and identify upsell opportunities based on your insights.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully secured contracts or improved customer satisfaction. Highlight your approach and the outcomes to demonstrate your strong negotiation skills.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience in Customer Success or Account Management.
✨Emphasise Personal Development
Express your enthusiasm for personal development and how it aligns with the company’s values. Share specific examples of how you’ve pursued growth in your career and how you plan to continue doing so in this role.
